Windows 10: My computer crashes during Zoom classes

Discus and support My computer crashes during Zoom classes in Windows 10 BSOD Crashes and Debugging to solve the problem; Nearly every time I have a Zoom class, when someone shares their screen or I have the camera on, my computer glitches/crashes and comes up with a black... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by alannahv, Sep 9, 2020.

  1. ALANNAHV
    alannahv Win User

    My computer crashes during Zoom classes


    Nearly every time I have a Zoom class, when someone shares their screen or I have the camera on, my computer glitches/crashes and comes up with a black screen. Sometimes it glitches between the black screen and the zoom, but mostly just a black screen appears and the cursor is now pixelated.


    Please help if you can!!

    :)
     
    alannahv, Sep 9, 2020
    #1
  2. ANUP KARKAL
    Anup Karkal Win User

    Badly zoomed in on all Office products and Explorer

    Hi,

    I suggest you to try the below steps and check if it helps.

    • If you have a mouse with a wheel, hold down the Ctrl key, and then scroll the wheel to zoom in or out.
    • From the keyboard, you can increase or decrease the zoom value in 10% increments. To zoom in, press Ctrl + (+). To zoom out, press Ctrl + (-). To restore the zoom to 100%, press Ctrl+0.

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
     
    Anup Karkal, Sep 9, 2020
    #2
  3. PEACH1971
    peach1971 Win User
    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Sep 9, 2020
    #3
  4. GREG CARMACK - WINDOWS MVP 2010-20
    Greg Carmack - Windows MVP 2010-20 Win User

    My computer crashes during Zoom classes

    Zoom crashes Windows 10 computer

    Hi Joyce. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

    1) See fixes for Zoom crashing issue here:

    https://answers.microsoft.com/en-us/windows/for...

    https://answers.microsoft.com/en-us/windows/for...

    https://www.reddit.com/r/Zoom/comments/g0vavu/z...

    https://www.reddit.com/r/Zoom/comments/g7wzg6/z...

    https://www.reddit.com/r/Zoom/comments/gxy9u8/z...

    https://community.spiceworks.com/topic/2237422-...

    https://www.digitaltrends.com/computing/common-...

    https://speedify.com/blog/fix-internet-disconne...

    2) Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed
    in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

    Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

    3) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done:

    http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then if necessary
    continue with the other steps to go over your install most thoroughly.

    4) Stress test the hardware:

    https://www.wepc.com/how-to/stress-test-cpu-ram/

    https://www.tenforums.com/tutorials/16474-prime...

    5) If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version,
    and solves most problems.
    http://windows.microsoft.com/en-us/windows-10/m...

    6) If nothing else helps contact Zoom Support as they are not a Microsoft Product, which is Teams, and need to be responsible for their app's failures on Windows.

    I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly
    research any product advertised on the sites before you decide to download and install it.
     
    Greg Carmack - Windows MVP 2010-20, Sep 9, 2020
    #4
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My computer crashes during Zoom classes

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