Windows 10: My computer does not shutdown completely

Discus and support My computer does not shutdown completely in Windows 10 Gaming to solve the problem; I have had this problem ever since I built my computer, when I shut down my pc, either from the windows menu or the power button on the case, windows... Discussion in 'Windows 10 Gaming' started by Jackasel, Sep 9, 2018.

  1. Jackasel Win User

    My computer does not shutdown completely

    I have had this problem ever since I built my computer, when I shut down my pc, either from the windows menu or the power button on the case, windows will shut down but all the hardware on the computer will stay running as if i only turned off the monitors.

    Jackasel, Sep 9, 2018
  2. Ernie San Win User

    Windows 10 is unable to complete shut down

    We suggest doing these troubleshooting steps below:

    Method 1. Hard Reset

    • Shut down your computer.
    • Remove the cable and wires connected to your computer.
    • Press the Power button for 10 seconds to completely drain your device.
    • Check if there's any changes.
    Method 2. Shutdown trick.

    • Press Windows key.
    • Press and hold Shift.
    • Click the Power icon.
    • Select and click Shutdown.
    Let us know the outcome.
    Ernie San, Sep 9, 2018
  3. 3Colors Win User
    Windows Updated(16299.309).KB4088776 Restart is required to complete.

    Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

    Thanks for the suggestions and for the time to respond My computer does not shutdown completely :) Best regards.

    And thanks for the tip of that program, I'll have it on my list.
    3Colors, Sep 9, 2018
  4. My computer does not shutdown completely

    The computer shutdown itself restart?

    Hi Tín,

    A computer can shutdown based on the instructions given to its power settings. If you are using a laptop, there’s an option that when you are just closing a lid, it can shutdown your computer.
    To ensure that we can provide the appropriate resolution to your concern, we’d like to ask you a few questions:

    • What were the recent changes made on your computer before you experienced this issue?
    • What troubleshooting steps have you done so far?
    • What activity are you performing that may trigger to shutdown your computer?
    • Can you provide us a screenshot of your power settings?
    • Are you using a laptop or desktop computer?

    We’re looking forward to your response.
    Johann Eva, Sep 9, 2018

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