Windows 10: My computer freezes and when I try to use advanced boot options my computer crashes.

Yesterday when I started my pc and logged in, suddenly the screen just froze and it didn't go back to normal. So I restarted the pc and it happened again. So I decided to completely reset it, but it wouldn't work because the screen froze in the process!

So I decided to so it from advanced boot options and guess what? When I clicked on reset this computer the screen goes black and the computer doesn't do anything... So I started up the options again to go into safe mode and it happened again... My friends thinks it might be a RAM problem due to I use 7.9 RAM of 8 somehow... It might be good to add that a year ago I got hacked by a trojan virus and the person scanned my whole computer for passwords..


I need help, idk what to do. Will it work if I buy more RAM?

I'll add that this has not happened before, ever. I've gotten blue screens before due to the RAM problem but never this and no one got a clue what to do.

:)

 

computer freezes since upgrage to windows 10

Hello,

Thank you for reaching out to us. Windows 10 may have encountered a corrupted system file that caused this issue. For us to help you with this, kindly answer the following questions:

• Are you able to sign in to Windows 10 and freezing occurred while you're using Microsoft Edge?
• What troubleshooting steps have you done so far? Have you tried rebooting your computer?
• Can you send us a screenshot if you're getting an error message?

Meanwhile, we suggest that you perform a startup repair to scan your computer for the problem and then tries to fix it so your PC can start correctly. Kindly follow the steps below:

• Boot to Advanced Startup Options from a hard reboot. Press and hold the power button on your PC until it powers off and until it powers on.
• Wait until you see the Windows logo screen or Please wait
  during boot. Usually it may take repeating up to 3 times.
• Select See advanced repair options.
• Under Advanced Startup Options, select
  Troubleshoot.
• Select Advanced options. Under Advanced options, select
  Startup Repair.
• If prompted, select an administrator account to provide credentials for approval, type in the password and click
  Continue.
• Startup Repair will now start Diagnosing your PC, and will attempt to automatically repair it.

We'll be waiting for your reply.

 

Cannot Enter Safe Mode / Computer boots normally

I'm running Win 10 Pro 1903.

Here are the steps I have taken to get into safe mode: Start button, settings, update and security, recovery, advanced startup, troubleshoot, advanced options, startup settings, restart. The computer boots normally, not in safe mode. Any suggestions would be most helpful. Thanks in advance for your help and interest. .

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.