Windows 10: My computer got hacked

I was working on my computer when it got hacked. The screen froze and a “trojan spyware “ notification popped up with a support phone number. It was claiming to be from microsoft support team. No fees for the services, but a “representative from microsoft” with an Indian accent got access to my black screen. I typed a few letters and then, I got shown the local and foreign IP addresses. He said that the foreign addresses are the “hackers”. Has my computer been compromised? I have changed all my passwords and I am using VPN now. They had access to my screen through Ultraviewers. I did log in/o

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Hacked computer

My computer was hacked and I lost my admin rights. I tried doing a recovery, but that failed. Incomplete. Can't get to lock screen anymore

Any suggestions?

 

Email Hacked

Hello Greg

thank you for your response and the great information you provided.

I use two step authentication for my email account and all important web sites. I also use the full version of Malwarebytes to protect my computer.

But I will do the scans you suggested AdwCleaner and Limewire.com and let you know the results.

I am worried though that the webcam installed on my laptop could have been hacked. I never use it and forgot about it, so never disabled it.

Any suggestions as to find if it was actually hacked?

thank you

mike

 

Computer was hacked.

Hi Windy,

There are a few steps that we can apply to remove that malicious software from your computer. Before we proceed with the troubleshooting, we'd like to know the following:

• Do you have other admin user profiles on your computer?
• Were you able to access desktop screen?
• Is your computer still connected to a public network?

Looking forward to your response.