Windows 10: my computer is not detecting my external microphone

I have a ko8-2 microphone from Zeal Sound and my computer refuses to detect it I've tried to run mmsys.cpl as well as winver I cant uninstall the driver because the device does not even show up in the sound video and game controllers tab I've followed multiple threads to no prevail please help me I'm on a deadline for a project and need to get started ASAP I'm using the latest windows 10 as my operating system

:)

 

External microphones detected but not working

Hi,

I realize the inconvenience you are facing with External microphone. I will surely help you.

I suggest you to run a Hardware and Devices troubleshooter.

Please follow the below mentioned steps to run
Hardware and Devices troubleshooter:

• Search for Troubleshooting in the
  Search box, and run it.
• Select view all in the left pane of troubleshooting Window.
• Click on the Hardware and Devices, and follow the
  on-screen instructions.

Please reach back to us if you still face difficulty with external microphone. We will be happy to help.

Thank you.

 

Microphone not detected

I've run it, it says the problem was 'Generic audio driver'. But I don't actually feel any problems on playing audios. My problem was about external microphones not detected, this laptop wont detect any external microphones
plugged in, it will always use the internal microphone. I've done the troubleshoot (recording audio) and the troubleshoot said they can't detect the problem.

 

External microphone not showing in the Recording tab

My Windows 10 laptop is not recognizing any external microphones. I have two headsets: a Bluetooth one and one for an audio jack. Both headsets work correctly on other devices. When I connect the headsets to my computer, I can hear audio, but the microphones
do not work.

Here are the steps I've taken so far:

• Updated drivers (they were already up to date)
• From Sound Settings, headsets do not appear as options for the input device
• Ran the microphone troubleshooter - headsets do not appear as options
• From Control Panel > Sound > Recording, headsets do not appear as options. I have selected the disabled and disconnected devices options.
• From Microphone Privacy, all apps have access to the microphone.
  

That's everything I found online to fix this problem. Any suggestions?