Windows 10: My computer is now demanding a PIN I never set.

Discus and support My computer is now demanding a PIN I never set. in Windows Hello & Lockscreen to solve the problem; I have always logged into my computer using a password. I never set up a pin. I chose this option at install. Now, it's asking me for a PIN.... Discussion in 'Windows Hello & Lockscreen' started by skrigman, Aug 28, 2020.

  1. skrigman Win User

    My computer is now demanding a PIN I never set.


    I have always logged into my computer using a password. I never set up a pin. I chose this option at install.


    Now, it's asking me for a PIN. Since I don't have a PIN that I know of, I click "Forgot my Pin" I enter my microsoft account password, and it gives me the option to reset my PIN. Great. Except when I click the button to do that, it thinks for a minute and says


    Something went wrong. We weren't able to set up your PIN. You can try again, or skip this step and set up a PIN later.


    If I click "Skip for now" I'm back to trying to log in -- I'm not actually logged into my account.


    If I click "Retry" I get the same "Something went wrong" message.


    Now I'm locked out of my PC. Grr.

    :)
     
    skrigman, Aug 28, 2020
    #1

  2. Can't create pin for login. Pin stopped working

    Hi Kevin,

    To resolve your concern about creating pin to your computer, we suggest that you follow these steps:

    • Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC (click to get permission when prompted).
    • Delete the contents of that folder (delete everything in that folder, but leave that folder and everything above it).
    • Go back to settings, accounts, sign in options.
    • Your non-working pin will now be gone, and you can just click 'add a pin' and set it again.

    Let us know how it goes.
     
    PreciousLeb, Aug 28, 2020
    #2
  3. PIN

    To resolve this issue with your PIN, follow these step:

    • Restart your computer first, then after that, open File Explorer and browse to this location:
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC

    • Delete everything within that folder.
    • Go to Settings-> Accounts->Sign-in Options.
    • Click Add a PIN again and set your PIN.
    • PIN sign in should work going forward.

    Let us know how this turns out.
     
    Marque Lor, Aug 28, 2020
    #3
  4. Rey Bel1 Win User

    My computer is now demanding a PIN I never set.

    Cannot set up PIN after Creators Update

    In this case, we recommend to repair and set up a new PIN by doing the following steps:

    • Open File Explorer and browser to this location:
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC

    • Delete everything within that folder. You must be logged in as the Administrator to do this.
    • Go to Settings > Accounts > Sign-in Options.
    • Click Add a PIN again and set your PIN.
    • PIN sign in should work moving forward.

    Let us know if the steps above works.
     
    Rey Bel1, Aug 28, 2020
    #4
Thema:

My computer is now demanding a PIN I never set.

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