Windows 10: My computer is stalled at "working on updates 26%" and does not respond to any keyboard...

The fixes suggested all assume a response to that. I am not sure if I have windows 10 or 11. What should I do?

:)

 

Programs not working

In post 26 there were steps listed to fix the operating system corruption.
Are you able to follow them?
In post 29 was the suggested dism repair command.

 

Mouse/Keyboard work in BIOS, they do not work once computer boots

I have been using computers for over 25 years now, and I have never run across a problem like this. Backstory: I built my current PC about a year ago. Everything worked perfectly until about 5 days ago. At that point, it needed to restart. I restarted it, and upon boot neither the mouse or keyboard would respond. I tried a different mouse and keyboard, they did not work either. I tried both of the mice and keyboards with another PC, and they worked fine. This absolutely rules out the problem being the inputs.Then, I noticed that the mouse and keyboard do work in BIOS. However, after exiting BIOS and booting, they stop responding altogether. I have gone into system recovery countless times and tried literally every recovery option listed, to no avail. Any suggestions to help would be GREATLY appreciated. For the past 5 days I have literally had a $3000 paperweight.

 

keyboard is not responding

Hi,

Thanks for the update and response.

Follow the below steps and check if it helps.

I would suggest you to use the On Screen Keyboard by click on Ease of access login to the computer and then follow the below methods.



Uninstall keyboard driver and install the latest drivers from the manufacturer website.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right on the Keyboard driver and click on Uninstall.
• Install the latest drivers from the manufacturer website.

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.