Windows 10: My computer keep getting blue screen when openning Honkai Star Rail

My PC is randomly crashing, lead to the blue screen of death. The PC can still be used after a restart though.Normally, the blue screen only happen occasionally, but just recently, it occurs everytime i try to open the Honkai Star Rail game. When i checked minidump file it say the problem is coming from ACE-BASE.dll.I tried to: reinstall the game, perform a repair with sfc/scannow, some dism command but none workHere is my minidump file https://drive.google.com/file/d/1O9y1JOsEhahZGQlLEHOCHrfGogS6w9Dd/view?usp=drive_link

:)

 

My wifi dissappears when I open genshin impact, or honkai star rail.

sorry late reply, been busy with school, i tried it all and it still doesnt work.

It seems that when i open honkai star rail, or genshin, it disconnects my wifi adapter im not sure why, because when i check it in device manager it says they are not connected. after a few mins of being opened.

 

My wifi dissappears when I open genshin impact, or honkai star rail.

this happens in both genshin impact and honkai starrail and to be noted both games are from hoyoverse company and i only play these 2 games now and 2 games has the same problem and i dont think it happened after a update in windows i guess my computer started having these problems 8 days ago i guess

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.