Windows 10: My computer keep identifying my wacom as a mouse no matter what I do.

Discus and support My computer keep identifying my wacom as a mouse no matter what I do. in Windows 10 Drivers and Hardware to solve the problem; Hello I'm using a Wacom Intuos model CTL-680 together with Windows 10 and everything was fine thus far till around late July-early August this year or... Discussion in 'Windows 10 Drivers and Hardware' started by harurookies, Sep 9, 2018.

  1. harurookies Win User

    My computer keep identifying my wacom as a mouse no matter what I do.


    Hello I'm using a Wacom Intuos model CTL-680 together with Windows 10 and everything was fine thus far till around late July-early August this year or so when the computer couldn't connect to my wacom anymore.

    I'm using a wireless connection and have always kept my laptop close to me when drawing.

    To be honest,I don't know what's the problem here at all, I've checked many forums,have my windows updated to the latest version,installed the latest driver, switched the port where i plug my usb etc and tried many methods but to no avail as my computer still identifies my wacom usb as a mouse and i cannot connect or use my wacom at all. My driver verifier also said that there are nothing wrong with my drivers. Does it have something to do with the windows update?

    :)
     
    harurookies, Sep 9, 2018
    #1
  2. Jess Bor Win User

    Wacom driver error 10 on Lenovo Miix 510

    Hi Derek,

    We appreciate you posting your concern here in the Community forum. In order to help you with your Wacom driver issue, kindly follow the steps suggested below:

    1. Click the Start button from the bottom left portion of the screen.
    2. Once the search field appear, type Services and press
      Enter
      .
    3. In the Services window, scroll down to Wacom Professional Service.
    4. Right-click the Wacom Professional Service and choose
      Start
      .

    If the steps above doesn't help, you may try to uninstall and reinstall the Wacom driver without turning off or disabling the Windows firewall. You may also choose to rollback the Wacom driver if it is working correctly before. Use the following steps:

    1. Press Windows + R on your keyboard.
    2. Type devmgmt.msc and press Enter.
    3. Expand the category you want and right click on the driver and select
      Properties
      .
    4. Navigate to Driver tab and click on Roll Back Driver.

    Let us know the result by replying to this thread.

    Regards.
     
    Jess Bor, Sep 9, 2018
    #2
  3. Wilron Win User
    Wacom Tablet problem "Driver Not Found"

    These steps worked for me:

    I got them from this article: http://fox-orian.tumblr.com/post/39456072610

    Basic steps:

    • press windows start button
    • type "Services" (don't type the quotes) and press enter
    • in Services window, scroll down to "Wacom Professional Service"
    • right-click the "Wacom Professional Service" and choose "start"

    I hope this helps.
     
    Wilron, Sep 9, 2018
    #3
  4. Sayan_Ghosh Win User

    My computer keep identifying my wacom as a mouse no matter what I do.

    Using my Wacom Tablet on Windows 10

    Hello Hayley,

    Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 Family.

    From the description of the issue, I understand that Windows is unable to configure the drivers for Wacom driver.

    I would suggest you to start afresh with the installation of the Wacom driver. Follow the below steps.

    Step 1

    Clean the temp folder to delete temporary files that are automatically created during the installation or uninstallation of any software application.

    • Press the Windows + R keys simultaneously to initialize the
      Run command box.
    • In the available field in the Run command box, type %TEMP% and press
      Enter.
    • On the opened Temp folder, press Ctrl + A keys simultaneously to select all the contents of the folder and press delete key on the keyboard.

      Note: In case the operating system displays a message saying that any particular object cannot be deleted, skip the object from the deletion process and allow the windows to continue deleting the other contents of the folder.
    • Once the TEMP folder is emptied, restart the computer to allow the changes to take effect.
    Step 2

    If you have the installation package for the Wacom driver, install the driver in compatibility mode. Please follow the below steps.


    • Right-click on the setup file and click on "Properties".

    • Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.

    • Click on ‘Apply’ and click ‘OK’ and run the file to install it.
    Please get back to us with the results and we would be happy to help you further.

    Thank you.
     
    Sayan_Ghosh, Sep 9, 2018
    #4
Thema:

My computer keep identifying my wacom as a mouse no matter what I do.

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