Windows 10: My Computer Keeps Crashing & No One Can Tell Me Why!

I have contacted multiple Microsoft support personal about this and none of them have been able to find out what's causing the crashes on my PC. No amount of troubleshooting or crash logs I send seem to tell them anything!


This is not a constant problem, but a random one I cannot reliably recreate, which annoyingly means it can strike at any time.


My computer is crashing, normally while I am closing a game. It has now, but only once now, crashed while actually playing a game.


One of two things happens:

1 The computer freezes, the picture on the screen normally the games menu stays and the background music keeps playing. However, I am unable to do anything.


2 The screen immediately cuts off and no signal is detected by my TV.


In both scenarios power is still going to the mouse and my Xbox controller as well as my ethernet plug adapter continuing to receive a signal. The keyboard however has no power AND the computer is still running, humming away within it's case.


I have performed a clean reinstall of Windows. I have updated all of my drivers. I have reinstalled my games. I even downloaded an app to monitor temperature and I can confidently say that my PC is definitely not overheating. Nothing I've done has fixed it!


If anyone can at least suggest what specific thing could be causing this, I would greatly appreciate it.

:)

 

Can anybody tell me WHY my computer crash?

Are your crash dumps defaulting to "E:\DUMP"?

For troubleshooting steps I would suggest

1.) If any overclocking has been done, undo it. This is a common source of system instability.

2.) Unplug all non-essential devices from the computer

3.) Test your memory - MemTest86+ - Test RAM Windows 10 BSOD Tutorials this can take a long time and it is best to start it before you go to bed.

4.) Temporarily remove IOBit and Bitdefender, as they install kernel drivers. We'll want to eliminate them as a possible source of instability.

5.) Nvidia just released a new driver version today - I'd suggest updating. NVIDIA

 

Can anybody tell me WHY my computer crash?

No way... f... them... they CANT cooperate with Microsoft or whatsoever. When I took drivers from November 2016 my games not crash my computer and even temperatures looks better. No bloody idea WHY.

What I risk with old driver, if it works BETTER than new one>

 

Windows 10 keeps crashing

Hi,

There are many possible reasons why the computer will keeps on crashing. One of which is missing or corrupted system files. For us to further isolate the issue, we suggest answering the following questions:

• What exactly are you accessing/doing when the computer crashes?
• Were you still able to login to the computer after it happens?
• Can you send us a screenshot of the error messages or mini dump that you've received?

In the meantime, if you're seeing a blue screen when the computer crashes, we suggest following the steps on this article:
Troubleshoot blue screen errors. Kindly choose the appropriate answer to the category
"When did you get the error?".

We'll wait for your response on this matter.