Windows 10: My computer keeps switching off without notice after about an hour on both Skype and Zoom...

My computer has recently started to switch off without notice during a Skype or Zoom call after about an hour. How can I stop this happening?

:)

 

Zoom and Skype keep Freezing

Hello,

So I've been experiencing freezes on zoom and skype calls. I've reset my network and reentered the wi-fi password. I turned the router off and then on. I've run diagnostics test and it keeps saying nothing is wrong. Nothing is stopping the zoom and skype
calls from freezing.

 

Video is not working for Zoom or Skype

Hello,

Have you checking the privacy settings if Camera is ON on both Zoom and Skype?

Go to Setting > Privacy > Camera > make sure the toggle button for both Zoom and Skype are ON.

If my suggestion did not solve the issue, please reply back and confirm if there is an error message or error code so we can try other step.

Might as well open the Camera App and test if it's working there so we can narrow down the problem.

Kind Regards,

< / L e e >

 

zoom

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to get audio in Zoom. I’ll certainly assist you with the issue.



However, please let us know:

• 
  Is the issue specific to the Zoom app?
  
• 
  Are you aware of any changes made to the computer prior to this issue?
  
• 
  Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating
  system am I running?
  

I would suggest you to refer the troubleshooting steps mentioned in the Zoom article

Testing computer or device audio and see if that helps.



However, I would also suggest you to get in touch with the
Zoom support team for further assistance with the issue.



Regards,

Nikhar Khare

Microsoft Community - Moderator