Windows 10: My computer refuses to stay connected to my printer

I have a printer connected to the wireless network at home and my computer refuses to stay connected to it. It insists that the printer is offline, however it works on everyone else's pc's and on my iDevices. Strangely enough, if I hit print and reboot the pc it works. Is there a way to fix this? I am getting tired of rebooting my pc every time I need to print something!

:)

 

4650 Printer not staying online while connected to Windows 10 computer.

Hi Rose,



Thank you for posting your query on Microsoft Community.



I understand that you are facing issues with Windows 10. I apologize for the inconvenience caused to you.

The issue could occur if there is change in printer settings.

To assist you better, please provide us the below information:

• What is the make and model of the computer?
• What all troubleshooting steps have performed to resolve the issue?
• When you say that "wont stay online", have you connected the printer wirelessly to the computer?

I suggest you to refer to the steps provided in the below Microsoft Help Article and check if it helps.

Fix printer problems:

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems



Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help.

 

Connecting computer with no internet connection to network printer


@dk1971

1. Open Admin command and type: ipconfig
   
   
   
2. Win+X->Control Panel->Netwok and Sharing Center
   Follow the screen shot. This should disable internet access from this PC but allows access to local device(s)
   NOTE: Use the IP & Subnet Mask from step 1. Leave Default gateway & DNS Server blank
   
   
   

 

connecting laptop to Office jet G55 printer

Hi Luisa,

To help you with your concern regarding the printer, let me suggest you to contact the manufacturer for the steps on how to connect your printer to your computer. Please follow the steps on how to contact the manufacturer:

• The name of the OEM + “contact information”
• The name of the OEM + “PC support”

Regards.