Windows 10: my computer states "preparing windows" and is not working correctly - how do i fix

Discus and support my computer states "preparing windows" and is not working correctly - how do i fix in Windows 10 Installation and Upgrade to solve the problem; how do i fix this problem... Discussion in 'Windows 10 Installation and Upgrade' started by WalpaW, Jun 15, 2020.

  1. WALPAW
    WalpaW Win User

    my computer states "preparing windows" and is not working correctly - how do i fix


    how do i fix this problem

    :)
     
    WalpaW, Jun 15, 2020
    #1
  2. ZBOOK
    zbook Win User

    Programs not working

    In post 26 there were steps listed to fix the operating system corruption.
    Are you able to follow them?
    In post 29 was the suggested dism repair command.
     
    zbook, Jun 15, 2020
    #2
  3. ARUN B J
    Arun B J Win User
    Computer not scrolling correctly?

    Hi Lala,



    Thank you for posting your query in Microsoft Community.

    I understand your concern and will assist you to resolve this issue.

    I suggest you to follow the steps below and check if it helps.

    Method 1: Troubleshoot

    Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

    • Press Windows key +X, select Control panel
    • Change the view by option on the top right to Large icons
    • Click on troubleshooting and click on the view all option on the left panel
    • Run the Hardware and devices troubleshooter


    I would suggest you to uninstall and reinstall the latest mouse driver from manufacturer web site and check.

    • Press Windows and X keys together
    • Click on Device Manager.
    • Select Mouse and other pointing devices from the list.
    • Click on Update drivers by right clicking on the driver.


    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Jun 15, 2020
    #3
  4. SRIMADHWA B
    Srimadhwa B Win User

    my computer states "preparing windows" and is not working correctly - how do i fix

    Preparing Windows

    Hi Jennifer,

    I realize that at startup your PC always says preparing for windows. I will try to help you with this issue.


    • Are you signing in to a Local account or the Microsoft account?
    Suggest you to boot the PC in Safe Mode to check if that helps. Once you are in the desktop screen you may boot the PC in a clean boot state to check the status.

    Start your PC in safe mode in Windows 10: http://windows.microsoft.com/en-us/windows-10/start-your-pc-in-safe-mode

    How to troubleshoot a problem by performing a clean boot in Windows:
    http://support.microsoft.com/kb/929135

    Note: After you have finished troubleshooting, follow the steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

    Keep us informed to help you further.

    Thank you.
     
    Srimadhwa B, Jun 15, 2020
    #4
Thema:

my computer states "preparing windows" and is not working correctly - how do i fix

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