Windows 10: My computer stuck at the blue screen

Discus and support My computer stuck at the blue screen in Windows 10 Installation and Upgrade to solve the problem; I wanted to reset my computer to factory settings, everything was going smoothly but in the middle of resetting, it just went to a blue screen with... Discussion in 'Windows 10 Installation and Upgrade' started by SabrinaTay, Aug 9, 2018.

  1. My computer stuck at the blue screen


    I wanted to reset my computer to factory settings, everything was going smoothly but in the middle of resetting, it just went to a blue screen with many options. I try to exit , turn off my pc , nothing works. I even try the command prompt.. It just stuck there at the blue screen.. can someone help me!

    :)
     
    SabrinaTay, Aug 9, 2018
    #1
  2. Mayra Aqu Win User

    Blue Screen Of Death - Why does this one happen?

    Hi,

    A blue screen error or stop error usually means that the computer encountered some corruption. For us to isolate the issue, we need additional information:

    • Did you perform any changes prior to the issue?
    • Is the computer still able to go to the login screen or is it already stuck on the blue screen?

    In the meantime, we suggest checking and following the steps on this article:
    Troubleshoot blue screen errors
    . It has information on why you've encounter this issue and it provide appropriate
    steps on how to fix it. Kindly choose the option based on when you've received the error.

    We'll wait for your response.
     
    Mayra Aqu, Aug 9, 2018
    #2
  3. Roan T Win User
    Blue Screen

    Hi,





    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?



    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.



    Feel free to contact us if you need further help.
     
    Roan T, Aug 9, 2018
    #3
  4. My computer stuck at the blue screen

    Computer Freezes Then Blue Screen

    Hello,

    A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

    For us to better assist you, we'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • Were there any recent changes made prior to this issue?
    • What is the make and model of your device?

    Meanwhile, we suggest performing the steps on this article
    on how to troubleshoot blue screen errors on Windows 10.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Aug 9, 2018
    #4
Thema:

My computer stuck at the blue screen

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