Windows 10: my computer will boot up but the screen remains black and blank

Discus and support my computer will boot up but the screen remains black and blank in Windows 10 Software and Apps to solve the problem; My computer was working fine a few days ago but I restarted it and now when I turn it on its just a black screen. It is not an issue with the cables or... Discussion in 'Windows 10 Software and Apps' started by Henry R_206, Nov 6, 2023.

  1. HENRY R_206
    Henry R_206 Win User

    my computer will boot up but the screen remains black and blank


    My computer was working fine a few days ago but I restarted it and now when I turn it on its just a black screen. It is not an issue with the cables or my monitor, I can even get my mouse to appear on the screen. I have tried to clean the ram and switch it around. I have also tried removing my gpu, plugging it back in and cleaning it. I am able to access the troubleshoot screen and have tried resetting my computer and wiping all files but it is unable to wipe it. I have also tried to boot it up in safe mode but it is unable to boot in safe mode or wipe my computer. I have tried so many solutio

    :)
     
    Henry R_206, Nov 6, 2023
    #1
  2. ZBOOK
    zbook Win User
    zbook, Nov 7, 2023
    #2
  3. LOV DOLLENTE
    Lov Dollente Win User
    Black screen after booting

    Hi Darlene,

    There are several reasons why this issue occurs, such as a corrupted driver, Internet connection, third-party software, and external hardware or devices. For us to investigate the issue, please clarify the following:

    • Can you verify if the issue occurred during the update or after installing the update?
    • Are you able to log in to your computer?

    In the meantime, we suggest performing the steps provided on this link to resolve your black screen
    issue. On the "Troubleshoot black screen or blank screen errors" section, select the error that you're experiencing from the options provided.

    Get back to us with the result.
     
    Lov Dollente, Nov 7, 2023
    #3
  4. ANGELA PUN
    Angela Pun Win User

    my computer will boot up but the screen remains black and blank

    Blank Screen

    Hi Virginia,

    Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

    • Are you getting any error messages before getting a blank screen?
    • Are you experiencing this when using a particular app?
    • Were there any changes made on your computer settings prior to this issue?

    Meanwhile, we suggest that you refer to this
    article     which talks about the steps you can take to resolve blank screen errors.

    We'll wait for your response and assist you accordingly.
     
    Angela Pun, Nov 7, 2023
    #4
Thema:

my computer will boot up but the screen remains black and blank

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