Windows 10: My computer won't shutdown or restart fully, please help?!?

Discus and support My computer won't shutdown or restart fully, please help?!? in Windows 10 Support to solve the problem; So this is probably the 3rd time I've had to fix this, but whenever I try to shutdown or restart my comp. it doesn't completely shut down. (light in... Discussion in 'Windows 10 Support' started by Mone, Apr 12, 2019.

  1. Mone Win User

    My computer won't shutdown or restart fully, please help?!?


    So this is probably the 3rd time I've had to fix this, but whenever I try to shutdown or restart my comp. it doesn't completely shut down. (light in tower stays on) Then I have to physically push the power button to finally shutdown. I've fix it before but to be honest following all the suggested things to do, im not sure which on fixes it.

    I've tried:
    - Disabling fast start
    - disabling hibernation via cmd prmt
    - tried to clean boot the system through msconfig
    - rolling back and updating intel(R) power management interface

    I don't know if there is anything else that I can do before taking it to the shop(and I really don't want to do that) If anyone has any suggestion I would be greatly appreciative

    My system
    Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz 2.81 GHZ
    64-bit OS, x64 based processor

    :)
     
  2. little cat, Apr 12, 2019
    #2
  3. The computer shutdown itself restart?

    Hi Tín,

    A computer can shutdown based on the instructions given to its power settings. If you are using a laptop, there’s an option that when you are just closing a lid, it can shutdown your computer.
    To ensure that we can provide the appropriate resolution to your concern, we’d like to ask you a few questions:

    • What were the recent changes made on your computer before you experienced this issue?
    • What troubleshooting steps have you done so far?
    • What activity are you performing that may trigger to shutdown your computer?
    • Can you provide us a screenshot of your power settings?
    • Are you using a laptop or desktop computer?

    We’re looking forward to your response.
     
    Johann Eva, Apr 12, 2019
    #3
  4. Ryan Win User

    My computer won't shutdown or restart fully, please help?!?

    Windows 10 won't shutdown

    I upgraded to Windows 10 a month ago, and since then I have not been able to shutdown(or restart) my computer other than holding the power button.

    Choosing Shutdown or restart from the menu does nothing ( doesn't close any programs )

    Running shutdown -r -t 0 ( or any shutdown command from the command line ) results in a "procedure not found" error message. (I checked that it exists in the system32 folder)

    Steps taken:

    • made sure "fast boot" is turned off
    • made sure power buttons are set to shutdown
    • re-created my power settings profile
    • ran sfc /scannow and found a few corruptions
    • ran chkdsk and it came back with no errors
    • ran Windows updates but it is stuck at Update Home 1511 because it can't restart.
      • I ran Dism /Online /Cleanup-Image /RestoreHealth After completing 20% I received the error: "The remote procedure call failed"
      • I uninstalled Toshiba Eco Smart utility, and confirmed there are no updates through Toshiba.

    I have a Toshiba satellite Windows 10 x64.
     
Thema:

My computer won't shutdown or restart fully, please help?!?

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