Windows 10: My dell laptop cannot detect external microphone

Hi, I am having some issues with my headset. I have Dell G7 laptop with Realtek audio. Whenever I connect my headset my laptop can't recognize it and I have to restart my computer. After restart, only headphones work but microphone stays undetected. I tried to reinstall realtek drivers but it didn't work out. I also tried to roll back drivers and nothing..
When I go to "Sounds" under "Recording/Microphone/General" under "Jack Information" it says that there is only "Digital Jack" readable and that's my built-in microphone but I want my external mic to work which is attached to my headphones connected to my pc via 3.5mm jack. Is there any way I can fix it? Please help! I looked everywhere and I couldn't find a solution.

:)

 

External microphones detected but not working

Hi,

I realize the inconvenience you are facing with External microphone. I will surely help you.

I suggest you to run a Hardware and Devices troubleshooter.

Please follow the below mentioned steps to run
Hardware and Devices troubleshooter:

• Search for Troubleshooting in the
  Search box, and run it.
• Select view all in the left pane of troubleshooting Window.
• Click on the Hardware and Devices, and follow the
  on-screen instructions.

Please reach back to us if you still face difficulty with external microphone. We will be happy to help.

Thank you.

 

Microphone not detected

I've run it, it says the problem was 'Generic audio driver'. But I don't actually feel any problems on playing audios. My problem was about external microphones not detected, this laptop wont detect any external microphones
plugged in, it will always use the internal microphone. I've done the troubleshoot (recording audio) and the troubleshoot said they can't detect the problem.

 

External Microphone Problem

I have the same problem on an HP laptop. I've looked for hours on forums, gone through all the troubleshooting steps on the HP help page for this issue, reinstalled/updated drivers, checked the microphone privacy setting, ran troubleshooting, etcetera.

I'm running Windows10 on an HP laptop, and it refuses to see the microphone on the 3.5mm combo jack. The microphone works fine on an older Dell laptop with a dedicated microphone jack.

Very frustrating, as even the HP help page notes that external microphones should work on the combo jack.