Windows 10: My Dell XPS 13 9350 suffers a 'memory management' BSOD followed by SSD wipe?

Hi everyone, I hope someone will be able to offer me some advice. My Dell laptop yesterday suffered a BSOD after I had installed the Western Digital Dashboard software to check my Western Digital external HDD. The BSOD happened whilst opening that software with my external WD drive plugged in. The error code was 'memory management' and wiped the whole internal SSD, sending it to try legacy boot options, but finding no OS. The internal SSD did still show up in the BIOS so I did a new OS install, updated drivers/windows update. And managed to replicate this same BSOD as above. The 3rd time how

:)

 

BSODs on Wake for Dell XPS 13 9350


Are the dumpfiles before you updated to 1511 build, because most of the drivers are still from july 2015.

Please update all the drivers from your support page tot the latest version from here
Product Support | Dell US

 

BSODs on Wake for Dell XPS 13 9350


Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

 

Hyper V causes screen to flicker on new Dell XPS 13 (9350)

Hi Mark,

Thank you for posting in Microsoft Community.

I understand your concern and frustration you have been through. I will be glad to assist you.

I appreciate the troubleshooting steps you have performed to try to resolve the issue.

I suggest you to follow the Methods below and check.

Method 1: I suggest you to update the display drivers on your computer and check if it helps. Refer the below steps to update the driver.

1. Press “Windows + X” and select Device manager.

2. Select Display Adapter and expand the driver icon.

3. Right click on the driver icon and click on Update.

4. Follow the onscreen instructions to update the driver.

5. Restart the computer and check if the issue is resolved.

http://www.dell.com/support/home/us/en/19/product-support/product/xps-13-9350-laptop/drivers

Method 2: Perform a Clean boot and try enable Hyper v.

Perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts.

How to troubleshoot problem by performing clean boot in Windows:

How to perform a clean boot in Windows - Microsoft Support

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Method 3: Run a SFC Scan on the system.

You might be facing this issue due to the corrupted files present in your system.

SFC scan will help you repair the corrupted files in your system, and also will enhance the performance of the system.

Open elevated command prompt by following the steps below, and try to perform SFC scan.

Step 1: Right click on the Start button and select Command prompt (Admin).

Step 2: Click on Yes, and continue. Provide administrator password if prompted.

Step 3: Check if it says Administrator: Command Prompt at the top of the window.

Following is the link which will guide you through SFC scan steps.

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.


Thanks