Windows 10: My desktop got the troubleshooting blue screen

Discus and support My desktop got the troubleshooting blue screen in Windows 10 BSOD Crashes and Debugging to solve the problem; I've been looking online, and everywhere for a solution as to why my computer suddenly stopped working. And, I have not found a thing. I am running... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by CompRojas, Oct 9, 2019.

  1. CompRojas Win User

    My desktop got the troubleshooting blue screen


    I've been looking online, and everywhere for a solution as to why my computer suddenly stopped working. And, I have not found a thing. I am running Windows 10 on an ASUS.

    Heres what happens when I see the screen:

    1My desktop got the troubleshooting blue screen :) Troubleshoot or Shut down.

    2My desktop got the troubleshooting blue screen :) The options in troubleshoot are:

    a.)Startup Repair

    b.)Command Prompt

    c.) Uninstall Updates

    dMy desktop got the troubleshooting blue screen :)UEFI Firmware Settings

    eMy desktop got the troubleshooting blue screen :) System Restore

    fMy desktop got the troubleshooting blue screen :) System Image Recovery

    3My desktop got the troubleshooting blue screen :) This is what happens when I click each of the options:

    a.) Startup Repair: "Startup Repair couldn't repair your PC"

    b.) Command prompt pops up the screen but I don't know what to do there.

    c.) Uninstall Updates:

    1.)Uninstall latest quality update: "We ran into a problem and won't be able to uninstall the latest quality update of windows."

    2.) Uninstall latest feature update: "We ran into a problem and won't be able to uninstall the latest feature update of Windows. Try resetting your PC instead (Troubleshoot> Reset this PC)."

    d.) UEFI Firmware Settings: It takes me to the BIOS screen for ASUS.

    e.)System Restore: "To use system Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore."

    f.) System Image recovery: "STATUS_WAIT_2

    :)
     
    CompRojas, Oct 9, 2019
    #1
  2. Roan T Win User

    Blue Screen

    Hi,





    Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
    would like to know more about the issue. Please clarify the following:

    • Did you get a STOP code?
    • Did you install any hardware or driver recently?



    For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
    article and simply follow the steps.



    Feel free to contact us if you need further help.
     
    Roan T, Oct 9, 2019
    #2
  3. Remon Ont Win User
    Startup Blue Screen

    Hi Jon,

    Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

    • Outdated device software drivers
    • Corrupted Windows update system files
    • Software/Security conflicts

    We would like to know some information:

    • Did you get any blue screen stop error codes?
    • Have you tried booting in Safe mode?

    We suggest that you check this
    article
    about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

    We will wait for your response
     
    Remon Ont, Oct 9, 2019
    #3
  4. My desktop got the troubleshooting blue screen

    Blue Screen problem

    Hi,

    The issue occurs due to corrupted system file. In order for us to assist you, please answer the questions below:

    • Were there any changes prior to the issue?
    • What is the exact error messages?
    • Can you please provide us the screenshot of the blue screen error?

    To isolate the issue, we suggest to check this article:
    Troubleshoot blue screen errors
    . It contains troubleshooting steps pertaining to the issue.

    We look forward to your response.
     
    Phillip Pio, Oct 9, 2019
    #4
Thema:

My desktop got the troubleshooting blue screen

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