Windows 10: My epic games account got hacked.

Hey,Today, my Epic games account was hacked and I don't have access to it know through my email. The only way to access my account is that my Epic Games and Microsoft account were connected. I contacted Epic, and they tried to help me. They said that I need a receipt from a previous purchase, but I don't have the receipts, because the hacker changed my accounts email and all my emails that I had from Epic got deleted.They told me to contact Microsoft. Here is the email that they sent to me :"We do apologize for the inconvenience this has caused you. However, but we are currently looking on the

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Epic Games Launcher

I got this computer from my step dad, he got it from his insurance company. When I open Epic Games launcher I can see the logo but the rest is blank. Is there a file I need to remove? I really would love any suggestions

*Moved from Virus and Malware forum by moderator*

 

ERROR 0xc000012f whe I try to enter the Epic Games Launcher

Hi BrayanOng,

Having a corrupted app file is one of the possible reasons why you are getting this error code: 0xc000012f when entering the Epic Game Launcher. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

• When did the issue start?
• Were you able to enter the Epic Game Launcher before without any problem?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the Epic game Launcher?
• Which version of Windows are you using?

 

Epic Games 0xc000007b error

Hello RazvanUdudec,

This is Will C an Independent Advisor and I will be happy to help you with this issue. This issue was also encountered by an Epic Games subscriber and a solution was provided for it.

Here are the steps done by our forum contributor BogDan A. Link here:

https://answers.microsoft.com/en-us/windows/for...

1. Go to the place where you've installed launcher (usually c:\Program Files (x86)\Epic Games\)

2. Open the 'DirectXRedist' folder

3. Inside, there will be several .cab files (those are just simple archives)

4. Open those .cab files and extract JUST the .dll files, and put the wherever you want (could be the Desktop)

5. Now put those .dll files that you extracted inside the folder where your launcher is located (usually c:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\)

6. Launch the Epic Games Launcher and you should be good.

He also created a video guide for the steps. Feel free to visit it from the link provided.

Hope this helps. Have a great day!