Windows 10: My Epson Stylus CX7400 prints but won't scan and epson says windows is blocking it-what can...

I have already tried Greg - an installation specialist and 8 year Windows MVP's suggestion about doing a Clean Reinstall and it didn't correct the problem. It does work on my windows 10 Lenovo Laptop so I know it can work. I am now working on a Hewlett Packard Pavillion with Windows 10 and it prints and can see the scanner. When I try to scan it opens the Scan software and allows me to run in "full auto Mode" which scans one pg at a time and as a picture. When I change the Mode: to either Home Mode or Professional Mode and choose the location for the document, I hit scan it does nothing and locks up and I end up having to use Task Manager to close the scanner. Then it just won't open it and give an error msg: EPSON scan cannot be started. Please use Troubleshooting Assistant to solve the problem.


It won't run it again until I boot the computer. I have tried it with both the Firewall and Anti-Virus turned off and doesn't make any difference.


Any suggestions on what is blocking it?

:)

 

Epson CX7400 scanner will not start


Om File Explorer, Browse to C:\Program Files or C:\Program Files (x86) there should be an Epson folder there. There should be a Epson Scan icon in that folder. Right click it and Send To... Desktop. Now double click it to start a scan.
If there is no Epson Folder, or Epson Scan icon, then you did not install all of the Epson Drivers and Utilities form the Disc or the Download. Epson Stylus CX7400 Driver Download - Windows, Mac, Linux - Support - Epson

 

Epson CX7400 scanner will not start


Note: The drivers appear to be claiming compatibility with Win 10, despite the quoted date being 2013.

Epson Stylus CX7400 | Epson Stylus Series | All-In-Ones | Printers | Support | Epson US




Is that the driver version you are using?

What happens if you uninstall the driver, then connect your printer?

See
[Solved] Epson Scanner Not Working on Windows 10 - Driver Easy
for more ideas..

History: with which version of Windows was it last working? When did it stop working? Was there an update or upgrade around the time it stopped working?

 

EPSON SCAN

Hello,

Thanks for trying to help but still have same problem - EPSON SCAN will not work correctly.

* Now have 2 printers on system: EPSON Stylus DX4200 Series + EPSON Stylus DX4200 Series (copy 1)

** " Copy 1 could not even print TESTPAGE .......

Any other suggestions??

many thanks