Windows 10: my external cd DVD windows don't recognize it. no cd DVD. it is not on my device manager...

please help

:)

 

External CD/DVD Drive

Hi Microsoft :

I recently purchased an external cd/dvd drive. The problem is with re-writeable CDs. FORMATTING and re-writing. The unit works with re-writeable DVDs (FORMATTING and re-writing. When I checked in DEVICE MANAGER, it lists the drive with the HP brand. Listing it as "hp cd/dvd W SN208FB". Even though the brand name on the drive is Roofull (I got it on Amazon). [Even though SOME USB devices don"t need a driver----some do]

My System : Dell Latitude 7490 laptop......Windows 10 Pr0 64-bit.....16Gb RAM....512Gb SSD.

Should I look into finding an HP driver for this cd/dvd burner ?

Advice,

Gary Stanullwich

 

CD/DVD drive not recognized

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.

 

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
Sometimes, it takes media in the device to be recognized, rare for an optical drive though.

A few other suggestions

• Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.
  
  
• You might also want to check File and Folder options in File Explorer
  press the blue file menu,
  select Change folder and Serach options
  select the View tab
  is show empty drives selected?
  
  
• It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)
  If it is an unknown device -post the General tab and the Details.
  On the Details tab, select Hardware IDs from the drop down box
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.