Windows 10: My facial recognition nor my pin is letting me in.

Discus and support My facial recognition nor my pin is letting me in. in Windows Hello & Lockscreen to solve the problem; I just logged in several times last night. I get to school and it didnt recognize me and said my pain needs to be reset but I cant get in to reset it.... Discussion in 'Windows Hello & Lockscreen' started by BessieAlexander, Aug 30, 2019.

  1. My facial recognition nor my pin is letting me in.


    I just logged in several times last night. I get to school and it didnt recognize me and said my pain needs to be reset but I cant get in to reset it. Help me pleaseMy facial recognition nor my pin is letting me in. [​IMG]My facial recognition nor my pin is letting me in. [​IMG]

    :)
     
    BessieAlexander, Aug 30, 2019
    #1

  2. facial recognition

    Hello,

    Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
    trying to turn off the Facial Recognition feature for Windows Hello or for the
    Windows 10 Camera app?

    If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

    • Go to Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Under Picture password, click Remove.

    However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
    submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

    • Open the Windows 10 Camera app.
    • Click the Gear icon located at the upper right corner of the screen.
    • Scroll down, click Send Feedback.

    Let us know if you have other questions.
     
    Jefferson Ore, Aug 30, 2019
    #2
  3. Kem Mon Win User
    facial recognition

    Hi Dawn,





    Based on the details you have provided, you can follow these steps to set a new scan for facial recognition:




    • On the
      Start
      button, go to
      Settings > Accounts > Sign-in options.

    • Under
      Windows Hello, choose
      camera setup option.

    • Select
      Remove
      to delete or remove the previous facial recognition setup.

    • To setup a new facial recognition setup, go to
      Set Up > Get Started.

    • Follow the instructions to scan your face and click
      Finish.



    Let us know how it goes.



    Regards.
     
    Kem Mon, Aug 30, 2019
    #3
  4. Jay Jap Win User

    My facial recognition nor my pin is letting me in.

    Facial recognition

    Hello Bill,

    We need to do further investigation on your concern so that we will know why the facial recognition quit working:

    • Have you recently made any changes/updates prior to this issue?
    • Is there an error message when you try to sign using facial recognition?
    • What is the make and model of your computer?

    In the meantime, I would suggest that you perform the troubleshooting steps in this
    article.

    We will wait for your response.

    Regards.
     
    Jay Jap, Aug 30, 2019
    #4
Thema:

My facial recognition nor my pin is letting me in.

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