Windows 10: My files disappeared after update

Please, help me with the following problem. A month ago after the update my files disappeared and I cannot find them. I contacted Microsoft but they have only one option to fix this problem, that is to take pictures of my system. I don’t want to allow them to take the pictures. Can you help me without taking pictures?

:)

 

Downloaded files disappear


When you download a file through any browser, there's an option somewhere to 'Open Containing Folder.'

In Windows, to find a file you have downloaded...

1. Open your personal folder by clicking the Start button and then clicking your user name at the top of the Start menu's right pane.
   
2. Double-click one of the following folders:
   
   • Downloads
     
   • Documents
     
   • Pictures
     
   • Videos
     
   • Music

If you do not see the file you are looking for, but know its file name, you can search for it by following these steps:
To search for a file you have downloaded...

1. Click the Start button
   
2. Type all or part of the file name into the Search box.
   The file you are looking for will appear in the list of results.

 

The option converting m4a files to wma files in windows 10 is disappeared

• What app are you using to convert the files?

I don't use any app to convert the files. I just copy the m4a files from my music folder. Then I paste the m4a files in my android phone drive that connected to my laptop. Then a windows pop-up that shows the option converting m4a files to wma files appears.
You can see the windows pop-up in below picture. Now the windows pop-up is disappeared.





This picture was taken a screenshot from the video

• When did the issue start to happen?

I found this problem last week. However, I didn't convert m4a files to wma files since May, 2017.

• Were there any changes made to your device prior to the issue?

I updated windows several times prior to the issue.

• Have you done any troubleshooting steps so far?

I haven't done any troubleshooting steps.

 

Taskbar doesn't disappear when entering fullscreen


I tried the Ctrl-Alt-Del and found Windows Explorer. Unfortunately, I didn't choose Restart; I killed the process. (didn't read the instructions well enough!) :-/ ... I did eventually find a way to Restart Windows Explorer, but the problem (disappearing Task bar not disappearing/reappearing as it should/used to) did not solve itself. I then RESTARTED the PC. Still not fixed.

So, I found another answer from microsoft and followed those steps. It worked! (needed the display driver updated.)

Here's that set of instructions:

I suggest you to try updating the Display Adapter drivers check if it works for you.

Follow the steps to update the Display driver:

Press Windows Key + X key and click Device Manager.
Expand ‘Display Adapters’.
Right-click on the Display Adapter listed and click on ‘Update Driver Software’.
Select the option to automatically search for the updated driver software.
Restart the computer after its updated and verify.

Also try to access the computer manufacturer's website and download the latest chipset and display drivers for your computer and install the same.