Windows 10: My fingerprint reader does not work with Hello.

Hello. I have a Lenovo ThinkPad W530 with a fingerprint reader on Windows 10 Pro (Upgraded from 7). In Settings>Accounts>Sign-in options, it says Windows Hello isn't available on my PC. Other people have the reader working with Windows Hello but not me. I tried installing the old software and updating the driver, none worked. In Device Manager, the device shows as: TouchChip Fingerprint Coprocessor software (WBF Advanced Mode). In Windows 7 Pro, it worked fine with the software.

:)

 

No Windows Hello with Digital Persona 4500 fingerprint reader

Digital Persona uru 4500 fingerprint reader automatically detected by Windows 10. In settings it's showing BIOKEY 200 fingerprint reader. And in device manager it's updated with latest driver 4.0.0.128. Trying to see Windows Hello in sign in option over
two months with these fingerprint reader. But no solutions still now. Tried all necessary steps but no Windows Hello. The driver I can upgrade only 4.0.0.143. No other driver or software is getting installed under compatibility mode in Windows 10 also I have
found.

Pls try to give a solution.

 

Fingerprint Reader not working on Windows 10

Hi Kayleigh,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with accessing Fingerprint reader on Windows 10, do let us know the following to assist you better:

• What is the make and model of your device?
• What is the device status in Device Manager along with exclamatory mark?

I suggest you to try few of the below troubleshooting steps and check if it helps.

Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

• Press Windows key from the keyboard, click on
  Control Panel.
• In the Control Panel window, select Category and then select
  Large icons.
• Click on Troubleshooting, click on
  view all option on the upper left corner.
• Select the Hardware and Device
  options from the list.
• Click Next and follow the on-screen instructions.

Method 2: I suggest you to update the drivers for Fingerprint Reader in Device Manager:

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Human Interface Devices, right click on the
  Fingerprint driver and select Update Driver Software
• Check if you are able to access the device.

Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.

 

Fingerprint readers don't work

Hi,

Windows seems to treat the P5100 as a swipe sensor and not a touch one. Let's get your device connected, to do that, try following the steps below and see how it goes:

• Disconnect your fingerprint reader.
• Uninstall both drivers.
• Restart.
• Then connect any of the drivers.

As mentioned above, the drivers are detected by the system and everything should run smoothly. If you still experience the issue after performing the steps, we advise you to contact your device manufacturer for configuration.