Windows 10: My fingerprint reader is not compatible with windows hello

I just bought this laptop, Amd Athlon Silver and it has a fingerprint reader but its saying that its not compatible with windows hello.

I have tried doing alot of things but none of them worked.

:)

 

fingerprint reader compatible with Windows 10

Hello,



Thank you for visiting Microsoft Community.



As per the description, I understand that you would like to use fingerprint reader on your Acer cloud book running Windows 10. I will certainly help you with the issue.



I would suggest you to follow the steps mentioned below:



Method 1:

Refer to the following Windows 8.1 article to install the Fingerprint driver in compatibility mode. The steps apply to Windows 10 as well.

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows



Method 2:

You can also contact computer manufacturer to get better help on this issue. They might help you with compatible application to use on your Windows 10 computer.



Hope this information helps.



Reply us with the status of the issue.



Sincerely,

 

No Windows Hello with Digital Persona 4500 fingerprint reader

Digital Persona uru 4500 fingerprint reader automatically detected by Windows 10. In settings it's showing BIOKEY 200 fingerprint reader. And in device manager it's updated with latest driver 4.0.0.128. Trying to see Windows Hello in sign in option over
two months with these fingerprint reader. But no solutions still now. Tried all necessary steps but no Windows Hello. The driver I can upgrade only 4.0.0.143. No other driver or software is getting installed under compatibility mode in Windows 10 also I have
found.

Pls try to give a solution.

 

Windows Hello not available with Digital Persona Fingerprint Reader

I think writing in community comes to an end. Long time written that Digital Persona UrU 4500 fingerprint reader supported by Windows Hello or not. Got lot of suggestions and followed. Recently Microsoft has changed the compatibility portal with it's own
products. There is no place for other brands. Previously this fingerprint reader showed in the same portal as a windows 10 compatible device. Recently I am on Insider Preview Build 10565 from stable Build 10240. But this major issue not fixed after following
all necessary steps.
I think Lock Screen is related with Hello. Defaults pictures & Windows Spotlight Pictures showing & changing fine. But no lock screen with pictures coming after hitting lock button or win+L. Only as usual password or PIN lock screen coming. I don't know
these two problem will fix or not.
1. DISM.exe result fine.
2. sfc/scannow is OK. etc.