Windows 10: My games from Microsoft Store account are all missing!

Hello,


I am facing a grave problem.


A year or two back, i purchased the Forza Horizon 4 and Forza Motorsport 7 bundle. Paid a lot of money to buy both of them, also purchased the DLCs for Forza Horizon 4, Xbox game pass, Free Cars DLC and also ultimate edition for Horizon 4.


However, i haven't played Forza in a few months.

I just got a new computer and when i signed into Microsoft Store account, i see all the games missing. Nothing in Library.


When i go to the games, it says 'Buy', there's no download option.


I do not understand what is going on, and I am 200% sure im on the right account, as I also checked with Xbox Console Companion with this account and the same friends from Forza Horizon 4 are shown there.

I do not use any other account.


Requesting support so i can get my games back, I paid a lot of money for them.

Below is screenshot of my Forza Hub which proves the validity of my claim.





Sincerely,

HelpMePlease

:)

 

App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store

 

Missing apps: Store, People, Photos, Games & Camera on upgrading to 10

Thanks for replying spunk. That's the 'alphabetical' list I was referring to, none of these apps are in that 'All apps' list. Any more suggestions?

 

Microsoft account purchase information.

Hi Robert,

A corrupted game file is one of the possible reasons why you don't see any information with all of your Microsoft games. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Sign out your account from the Windows Store. Here is how:

• Open the Store app.
• Click/tap on the user icon, and click/tap on Microsoft account that you are currently signed in to the Store with.
• Click/tap on the Microsoft account again.
• Click/tap on the Sign out link.

Step 2: Reset Store cache. Follow the steps below:

• Press the Win+R keys to open the Run dialog.
• Type WSReset.exe, and click/tap on OK.
  
  Note: The WS tool resets the Windows Store without changing account settings or deleting installed apps.
• The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

Step 3: Sign in your account to the Windows Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on Sign in.

Should you need further assistance, feel free to post back anytime.