Windows 10: my hp computer not detecting keyboard and mouse

Discus and support my hp computer not detecting keyboard and mouse in Windows 10 BSOD Crashes and Debugging to solve the problem; my computer has been working perfectly fine but now it only switch on to a blue screen,it shows keyboard error on the blue screen, the esc not working,... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by katlegopheresi, May 4, 2021 at 5:32 AM.

  1. my hp computer not detecting keyboard and mouse


    my computer has been working perfectly fine but now it only switch on to a blue screen,it shows keyboard error on the blue screen, the esc not working, just nothing at all

    :)
     
    katlegopheresi, May 4, 2021 at 5:32 AM
    #1

  2. keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, May 5, 2021 at 9:41 AM
    #2
  3. Booms Win User
    Microsoft 5050 Wireless Keyboard & Mouse Not Detected

    Hi,
    I have a new Microsoft Mouse & Keyboard 2000 now.
    Tried what you suggested with an old keyboard, connected the new one and it's a bit better.
    I stll get an error saying the 'MKCHelper.exe' file is missing.
    I still can't uninstall/reinstall Microsoft Mouse & Keyboard Centre, as it says it is on the PC, but is not listed in the list of software to uninstall.
    When I slow the wheel scroll speed down, it works fine, but when I restart the PC I have to do it again, as it speeds up so much I can't control it.
     
  4. Sher Amo Win User

    my hp computer not detecting keyboard and mouse

    Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

    Hi,

    A device like your keyboard and mouse is not detected during factory reset.
    To help us determine the appropriate troubleshooting steps
    that can resolve your concern, we would like to ask the following questions:

    • Are you performing a factory reset on a laptop or a desktop?
    • Is this the first time you perform a factory reset on your device?
    • What troubleshooting steps have you done so far to resolve your concern?

    In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

    We look forward to your response.
     
Thema:

my hp computer not detecting keyboard and mouse

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