Windows 10: my hp laptop screen goes black randomly

Discus and support my hp laptop screen goes black randomly in Windows 10 BSOD Crashes and Debugging to solve the problem; my hp laptop screen goes black randomly when using it... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by KwameNyarko, Apr 2, 2020.

  1. my hp laptop screen goes black randomly


    my hp laptop screen goes black randomly when using it

    :)
     
    KwameNyarko, Apr 2, 2020
    #1
  2. Roohi_Taj Win User

    My hp laptop screen goes black randomly

    Hi afrozahmed1,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. What is the model of HP laptop you are using?
    2. Does the black screen occur while using the PC or while restarting the machine?
    3. Are you aware of any changes happened on the computer prior to the issue?
    4. Which version of Windows you are using? (To check, type:winver in start menu and hit enter.)

    I appreciate the time you have taken to resolve this issue. There can be many reasons for booting to a black screen.
    These screens may appear with or without the mouse pointer.
    The main causes are Problems with the driver for your display adapter or incompatible application.

    I would suggest you to follow the steps mentioned in the article on
    Troubleshoot black screen or blank
    screen errors
    ,
    refer the section
    I see a black or blank screen after signing in to Windows 10.

    If that doesn’t help, I would also suggest you to go through the article provided by HP on
    Troubleshooting Screen Issues (Windows 10, 8, 7),
    refer the section No image on the screen, or the screen is blank.


    Disclaimer: The article include the step of updating BIOS. Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems
    that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Apr 2, 2020
    #2
  3. My hp laptop screen goes black randomly

    My hp gaming laptop screen goes blank and it comes back when i put my laptop on sleep mode and get back to my login page . And goes blank most frequently while gaming on my laptop. Please give me a solution to fix this , Thank you.
     
    afrozahmed1, Apr 2, 2020
    #3
  4. Maria Fab Win User

    my hp laptop screen goes black randomly

    Screen goes black

    Hi,

    To isolate your concern, we would like to ask a few questions:

    • Were there any changes made on your laptop prior to this?
    • Does it only happen when you use Internet Explorer, or have you tried using a different browser?
    • Are there any external devices plugged into your laptop?

    If your laptop experiences a black screen after upgrading to Windows 10, you may refer to this
    link on how to troubleshoot black screen errors. Follow the steps provided. For additional help with
    Internet Explorer, click here.

    Let us know how it goes.
     
    Maria Fab, Apr 2, 2020
    #4
Thema:

my hp laptop screen goes black randomly

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