Windows 10: my hp printer has stopped working

Discus and support my hp printer has stopped working in Windows 10 Drivers and Hardware to solve the problem; Hp 551 stopped working recently. It's going on all the other pcs here, not this one. I've uninstalled it, biffed the driver and started again... Discussion in 'Windows 10 Drivers and Hardware' started by johnbristed, Apr 7, 2021 at 1:17 AM.

  1. my hp printer has stopped working


    Hp 551 stopped working recently. It's going on all the other pcs here, not this one. I've uninstalled it, biffed the driver and started again repeatedly. Cant find Kb4557957 and kb 4560690 which is recommended to uninstal.

    What to do? Grateful for any ideas

    :)
     
    johnbristed, Apr 7, 2021 at 1:17 AM
    #1
  2. Kevin_888 Win User

    HP DeskJet 9670 printer on Windows 10.

    Go to the HP Support Web Site as below...

    http://support.hp.com/us-en/document/c01796879

    In my case I then needed to go to Step 3 and working through from there - my printer was NOT in the list so I had to select the bottom option 'Add a local printer or network printer with manual settings' and click 'Next', working through their Online
    instructions from there. The next screen will probably give you the option to update the list of printer drivers on your PC: go for that BUT note that it may well appear to have stopped working as it took perhaps 10-15 minutes to update! Go and make a cup
    of coffee in the interim!

    If your printer is on one or other of the HP/Hewlett Packard lists then you should be OK, if not, you will need to ascertain which listed printer is the nearest or recommended substitute one to use. HP should have a list of suggestions if it is not too old,
    otherwise try the 9800, which is the one that I have to use for my 9670 (which is A3).

    Good luck!
     
  3. Can't get my HP Printer to work on Windows 10

    Greg,

    I am having the same issues with my HP3600n Color LaserJet not working after upgrading from Windows 7 to Windows 10. I have followed your November 8th Post, details below:

    Step 1 - Plug printer in by USB, power on printer, watch for animation in System Tray shown while searching for driver.

    • There was no animation in the system try after plugging in the USB cable and powering on the printer.

    Click on it to monitor driver install. It may ask to go to Windows Update to pull in the driver.

    Step 2 - Type Devices and Printers in Start Search box, open location, do you see the printer there?

    • Yes. The printer is listed.
    • Set as Default, if it won't print right click to Troubleshoot.
      • The printer responds to a print request but, instead of printing the sent job it prints out a PCL error as follows:
    PCL XL error

    Subsystem KERNEL

    Error: IllegalTag

    Operator: 0x98

    Position: 3

    Step 4 - Typed "Update" in Start Search box, Check for Updates, install all including Recommended, expediting restart when requested, going back to Check for more until none are offered.

    • Received notification "Your device is up to date. Last checked: Today, 2:52 PM (it is now 2:52 PM)

    Did the printer driver arrive? No.

    Step 5 - Download the basic driver (if no scan) or software (if scanning needed) package for the printer from the HP Support Downloads webpage for your exact make/model. Install the software with the printer USB unplugged, wait for it to prompt to plug
    it in.

    Let us know how this works. It may require a few extra steps.

    http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03515691

    • Downloaded Dot4x64.msi from HP support. Installed the software (with printer USB unplugged), plugged it in when prompted. This driver did not work. I received the same KERNEL error as above.

    • Downloaded HP_CLJ3600_64Bit_HB.exe from HP support. Installed the software (with printer USB unplugged), plugged it in when prompted. This driver did not work. I received the same KERNEL error as above.

    So, at this point, I have followed all steps with no success. I can "see" the printer in Devices and Printers however, the printer ICON doesn't look like a HP3600n, it is the Windows default printer ICON. Normally when the properly drivers are installed
    the ICON is customized to look like the installed device or printer.

    Do you have any other suggestions that I might try?

    Thanks!

    Dave Williams
     
    David T. Williams, Apr 7, 2021 at 1:18 AM
    #3
  4. NEBob5 Win User

    my hp printer has stopped working

    Printer Stopped Wording HP LazerJet 4 Plus

    Thanks so much for your reply !

    I stepped through each process listed with no change in my situation. The printer will not respond on anything needing printing.

    In addition wile updating drivers from the HP support site there was notice list concerning Windows 10 and two recent updates KB3132372 and kb3133431, they stated first KB created the problem trying to solve a problem with Adobe Flash and the second was
    a fix ? They suggested removing flash, restarting machine and trying printer. I also did this with no results !
     
Thema:

my hp printer has stopped working

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