Windows 10: My HP ProBook Laptop's fingerprint is not working

Hey there!

Thanks for reading my question.


I just got this laptop a month ago. I have never used the fingerprint reader, nor have I ever thought about it. I've been wanting to use it the more I see it every day, so I go to windows settings to activate it, but it says "This option is currently unavailable" and in red it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint"


I tried many troubleshooting steps, like the biometric systems from Device Manager, but it wasn't even there.


I tried downloading a new one from HP, but I couldn't find it.


It's like the fingerprint exists, but the whole system thinks it doesn't exist XD


Look, I don't know a lot about computers, so I usually get lost while configuring something. But give me the instructions anyways.


Everything else works perfectly. It's just the fingerprint that's bothering me. The problem is most likely that I did something wrong, maybe the company that we bought it in because my sister bought a new Lenovo laptop on BestBuy, and they already set it up for her. They didn't do that to mine. Probably it's HP's fault because a lot of their laptops that have a fingerprint reader don't work. There's evidence here in fact.


Computers are not as simple as a phone.


Anyways, best of luck trying to help me activate my fingerprint scanner!


[This is a hard one...]

:)

 

HP ProBook 4230S Fingerprint Reader......

HP ProBook 4230S fingerprint reader is required.

Currently unavailable.

[Forum moderator note: Moved from Korean forum]

 

Is the fingerprint scanner of HP laptops such as the ProBook 430 G2 simply incompatible with current Windows versions?

I recently bought a refurbished HP ProBook 430 G2 in Japan. It feels new and I'm very happy with it.

I believe this model was originally sold with Windows 8 or 8.1 but it had a fresh install of Windows 10 on it when I bought it.

The laptop seems to have a fingerprint scanner below the keyboard, to the right of trackpad.

It doesn't seem to do anything. I can't find it listed in Device Manager. I can find lots of people asking similar questions on various forums but without adequate answers.

I have updated Windows 10 and updated all drivers from the HP website. I have specifically downloaded and run every version of the fingerprint scanner from HP's site that have links posted in the answers in the forums I found on this topic.

Under Sign-in Options / Windows Hello Fingerprint it says "This option is currently unavailable - click to learn more". Clicking does not lead to any solutions though.

My best theory is that Windows Hello is new and requires a specific kind of fingerprint scanner driver that is either not compatible with the sensor hardware on this laptop, or which has not had a Hello-compatible driver released for some reason.

My second theory is that perhaps my laptop has a "blank" where the fingerprint sensor would be and that it was optional and my laptop never had one but I just don't know what it should look like (-:

 

HP Probook 450 Caddy

Hi, has anyone experiences with any compatible caddy adapter for HP Probook 450 G1? Which types (manufacturers) works with this probook?
Thank you for answer.