Windows 10: my keyboard is messed up

my kid managed to somehow mess up my laptops keyboard.
the problem was that when i pressed c it would type in c/, d would d; and etc, now these are all fine exept of e and caps lock shift. /to type e i used copy and paste/ i tried turning the numlk off and it fixed most exept for e.
pleas help if you can im really worried about my laptop i need it for work.
i am new here and sorry for my bad english its not my native language.

:)

 

Keyboard language mess up

Hi Julie,

Thank you for posting on Microsoft Community Forums.

• What is the make and model of the computer?
  
• When you say that your preferred keyboard language disappeared or was deleted, did you try reinstalling it?
  
• If yes, were you able to reinstall it?
  
• If No, what happens when you try to reinstall it or any other keyboard language?
  

Kindly provide some more details so that we can suggest the appropriate troubleshooting steps.

Meanwhile, make sure that Windows is up to date. I would suggest to create a new user account and see if you can add/remove the keyboard languages.

Create a local user or administrator account in Windows 10

We look forward for your reply.

Regards,

Peer Samie

Microsoft Community-Moderators

 

Keyboard messing around.

Hello,

This issue with your keyboard can be due to incompatible or corrupted drivers. The hardware itself can cause performance issue as well. For us to provide you the most appropriate resolution, we would like to know more about your concern. Kindly provide us
the needed details below:

• Were there any changes made to your laptop prior to this issue such as a recent update or a newly installed software?
• Aside from uninstalling the keyboard driver, have you tried to update it as well?

In the meantime, we suggest that you run the
Hardware and Devices Troubleshooter. This automated tool will check for any known issues related to the devices connected to your PC and resolve it automatically.

If the issue persists, you refer to this
support article to check out other troubleshooting steps to follow to help resolve the concern regarding your keyboard.

Should you need additional assistance, do let us know.

 

Keyboard messing around.

We would like to follow up on this issue. Are you still having issues with your keyboard even after resetting your PC? If so, we suggest that you refer to your laptop manufacturer for further assistance. Since we have done all the necessary troubleshooting
steps and the issue is still the same with your laptop keyboard, your laptop manufacturer will be able to provide you further steps to resolve the issue.

Regards.