Windows 10: My Laptop couldn't connect to Microsoft Wireless Display Adapter

Device: Asus ZenBook laptop UX310UQK


Issue: Cannot connect to Microsoft Wireless Display Adapter, device is shown in the laptop but it failed to connect and the notification of "something went wrong, your device couldn't connect" appeared.


I have:

Removed the device and attempted to re-add it.

Restarted both the Laptop and the Adapter.

Made sure they are both on the same network.

Completed all software updates on both devices

:)

 

Unable to connect Microsoft Wireless Display Adapter

Hi Bodo,

Thank you for writing to Microsoft Community Forums.

Please reply with the following details to get a better clarity on the issue:

• Do you get any error message when you try to connect Microsoft Wireless Display Adapter?
  
• How are you trying to connect the Wireless Display Adapter?
  
• Were you able to connect it earlier?
  
• Are you aware of any changes made to the computer recently?
  

However, you can try the troubleshooting steps from the article
Troubleshooting Wireless Display Adapters.

For additional information how to setup Microsoft Wireless Display Adapter refer the article

How do I set up my Microsoft Wireless Display Adapter?

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator

 

Windows Wireless Display Adapter-not connecting anymore

Hello Phillip,

Did you notice any changes on your PC prior to the issue? I suggest that you follow the steps outlined in this support article:
Troubleshooting Wireless Display Adapters.

Since updating drivers did not work, in addition, you can try to reset the Wireless Adapter.

1. On the adapter, press and hold the reset button for 10 seconds.
2. When the message " Ready to connect "shows, open the
   Action Center.
3. Select Connect, and in the list of displays, select
   Microsoft Wireless Display Adapter.

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

 

Microsoft Wireless Display Adapter connection issues

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern, however I suggest you to follow the steps below and check if it helps.

• 
  Press Windows Logo + X.
  
• 
  Go to Device Manager on your Surface Pro 3.
  
• 
  Go to Display Adapters.
  
• 
  Search for Intel (HD) graphics driver.
  
• 
  Uninstall this graphics driver and reboot your Surface Pro 3.
  

After reboot, an updated Intel (HD) graphics driver should be installed. And this driver might be capable to connect to Microsoft’s Wireless Display Adapter.

You can follow the group discussion by clicking on the link.

Microsoft wireless display adapter not connecting to Surface Pro 3

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

Thank you.