Windows 10: My laptop crashes with INTERNAL_POWER_ERROR and RtsPer.sys file

My laptop encountered a blue screen problem twice with error code: INTERNAL_POWER_ERRORWhat is the RtsPer.sys file and what does it do? How to fix it! Thank ! My laptop also had the same problem before, but it went away on its own. Not this time

:)

 

Laptop crashes caused by 'rtkvhd64.sys'

Hi Regal,

Thank you for writing to Microsoft Community Forums.

To have a better clarity on this issue and guide you accordingly, kindly help us with the following information:

• What is the make and model of the laptop?
  
• Which build of Windows 10 is installed on the machine?
  
  (Search winver from the Start menu to know the same)
  
• Does the computer boot to the desktop?
  
• Are you aware of any changes that happened on the computer prior to which this issue started to occur?
  

Upon analyzing the crash dump files, seems like the crash is caused by
rtkvhd64.sys. I suggest you to try the methods listed below and check if it works.

Method 1

I suggest you to uninstall the Realtek HD Audio drivers
installed on the machine and let Windows to search for the update and install the updated drivers.

• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Sound, video and game controllers and locate
  Realtek HD Audio drivers.
  
• Right click on it and choose Uninstall.
  
• Check the box Delete the driver software for my device
  and reboot the machine to see if the issue persists.
  

If the issue persists, try Method 2

Method 2

If letting windows to install the drivers automatically doesn’t resolve the issue, you may install the latest audio drivers from PC manufacturer’s website and see if it resolves the issue.

Meanwhile, you may also want to go through Troubleshoot blue screen errors
and see if it helps.

If the issue persists, revert to us with the latest crash dump file.

Let us know how it goes.

Regards,

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?

 

Random laptop crashes in games.

thats alright bro, If it does turn out to be an overheating issue, I'll let you take all the credit for suggesting it