Windows 10: My laptop keeps rebooting

Discus and support My laptop keeps rebooting in Windows 10 Installation and Upgrade to solve the problem; I tried to update my laptop to version 1909, the first time it got stuck at 30% and shutoff, I reboot the laptop and windows uninstall the update and... Discussion in 'Windows 10 Installation and Upgrade' started by SergeCaron, Mar 5, 2020.

  1. My laptop keeps rebooting


    I tried to update my laptop to version 1909, the first time it got stuck at 30% and shutoff, I reboot the laptop and windows uninstall the update and fixed the error in c drive as message shown on the bottom of my laptop.


    Tried a second time but after the 30% stuck and shutoff, now my laptop keeps rebooting. Here are step that keeps repeating:


    1. press power button 1 time

    2. loading my dell logo

    3. windows logo appear

    4. on the half of my screen a 1 second flash white triangle appear and disappear

    5. reload the dell logo and repeat step 3-4 over and over.


    The problem is I have the windows key in c drive


    So far what I did is went to microsoft website create a installation on my usb flash when I boot from my usb drive windows message appear and tell me thatIt seems that I have start and update and you boot with and usb drive if you wish to go on with the update remove the usb drive and press yes if you want to make a new installation instead press no I translate this windows message from french.


    help me please d'ont want to lose my data on the c:drive.


    Thanks

    :)
     
    SergeCaron, Mar 5, 2020
    #1

  2. My laptop keep rebooting

    Hi,

    Thank you for posting your response.

    We appreciate the information that you have provided us.

    Before we proceed, I would like you to provide the additional error below;

    Can you provide the error message and code which pop up?

    For now, I would suggest that you perform Power Drain and check if you can boot onto the desktop.

    • Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
    • Press and hold the Power button for 30sec
    • Plug the charger/power cord and restart system

    Do let us know if you can or cannot access the desktop so that we can proceed with further troubleshooting steps.
     
    Vanessa Sohtun, Mar 5, 2020
    #2
  3. n-ster Win User
    n-ster, Mar 5, 2020
    #3
  4. Anne Ros Win User

    My laptop keeps rebooting

    Brightness resets after reboot

    Hi,

    To clarify the issue, we need additional information:

    • Are there any changes made prior to this issue?
    • Did you update your Windows?

    For the meantime, we suggest updating the drivers for ambient sensor and keyboard lighting, since the suggested troubleshooting steps given above did not work for you.

    We'll keep an eye out to your response.
     
    Anne Ros, Mar 5, 2020
    #4
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My laptop keeps rebooting

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