Windows 10: My laptop keeps shutting down instead of going to sleep

Hi, I have a question. Instead of going to sleep mode i.e. when I close the lid on my laptop, the screen goes off but the computer keeps running for several minutes and then shuts down. It does the same when I choose shutdown, instead of shutting down in 10 seconds or so as it was doing up until a few days ago, it keeps running for several minutes before eventually turning off. Restart also takes longer than usual.


I've checked and tried adjusting several things in the power options which were suggested online. Checked the drivers and made sure they are up to date. I tried reverting to the previous version of Windows 10 and also tried resetting the laptop but it didn't fix it. So it doesn't seem it is to do with a Microsoft update.


I don't recall it started after I accidentally closed the lid too far while streaming to my tv. Since then my video playback has frozen a couple of times when exiting full screen although it was while I was streaming online and it froze in WIndows Media Player. Not sure if this is connected.


Thanks for any suggestions.



My system specs are:

OS Name Microsoft Windows 10 Home

Version 10.0.17763 Build 17763

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name LAPTOP-H7KHIKJH

System Manufacturer HP

System Model HP Pavilion Laptop 15-cw0xxx

System Type x64-based PC

System SKU 4AW19EA#ABU

Processor AMD Ryzen 3 2300U with Radeon Vega Mobile Gfx, 2000 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date AMI F.31, 14/05/2019

SMBIOS Version 3.1

Embedded Controller Version 99.21

BIOS Mode UEFI

BaseBoard Manufacturer HP

BaseBoard Product 84E7

BaseBoard Version 99.21

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United Kingdom

Hardware Abstraction Layer Version = "10.0.17763.529"

Username LAPTOP-H7KHIKJH\User

Time Zone GMT Summer Time

Installed Physical Memory (RAM) 4.00 GB

Total Physical Memory 3.44 GB

Available Physical Memory 826 MB

Total Virtual Memory 4.75 GB

Available Virtual Memory 1.27 GB

Page File Space 1.31 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualisation-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualisation Enabled in Firmware No

Hyper-V - Data Execution Protection Yes



:)

 

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