Windows 10: My laptop keeps shutting down while gaming

Hello, I have an ROG Strix. I've had it for about 1 year and I never had an issue; however, recently, whenever I am playing certain games Victoria 3 and BG3 my computer shuts off without warning nor error message. I thought it might be a graphics card driver issue since mine is out of date Driver Version: 30.0.13002.13003; Graphics Card AMD Radeon 6800M. But, whenever I download an updated driver, the games become unplayably slow so I have to roll it back. Dropping to around 10 FPS when with the old driver my FPS is 60+. I've read that the most common causes are PSU is not enough or that t

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My laptop keeps shutting down after 30sec

Hi Andie,

To help us figure out what can cause your laptop to shut down after 30 seconds and the appropriate troubleshooting steps, we’d like to clarify the following:

• Have you made any recent updates on your device?
  
• When you said “to bring up Microsoft desk”, are you pertaining to your Microsoft account?
• What troubleshooting steps have you done so far to resolve your concern?
  

We'll be waiting for your response.

 

MSI GT783R laptop shuts down when playing games

hi everone.

for the past week my MSI GT783R gaming laptop have been shutting down when playing games.
after starting a game within a minute or 2, the laptop will shut itself off without warning, then start-up again.
after that it usually shuts off again mid-boot or just after it loaded windows.

a few things i have noticed and tried:
1) it only happens when the AC charger is plugged in, both when battery is hooked to the laptop or not.
2) GPU and CPU temps are below 80c when the shut down happens
3) i already suspected an overheating issue, opened up the laptop, cleaned both CPU and GPU and their heatsinks + fan and applied new thermal paste (Arctic MX-4).
4) tried using a different AC charger, from my brothers GT780DXR laptop.
5) i formatted my pc and did a clean windows 7 64-bit install.

despite all of the steps above the issue yet remains.
i scoured google for the past week with no luck.

please help me!

thanks in advance

 

Won't shut down or restart -- error X0X

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, I would like to ask what are the methods that you have tried to solve the issue.

The issue might occur if the computer is not shut down properly. so, I suggest you to perform a power drain by follow the steps below and check if it helps.

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.