Windows 10: My laptop screen is not showing anything it is black and only the cursor is showing.

Only the cursor moves and the whole sceen is blackhow to fix this problem need help.

:)

 

Laptop boots up to black screen with cursor, shows signs of activity.


I am trying to figure out what is going on with my mom's laptop. Two days ago she told me she was using her laptop and everything was fine, but then she left to do some things in the kitchen and came back a bit later to the screen off. Upon waking it up by moving the mouse, all she got was a black screen with a white cursor. I have looked at it and upon manually restarting, it shows the Windows 10 logo, and then it goes to the black screen with the cursor. There is no login screen either but I do also hear the welcome music. One thing I noticed though is the cursor does have the blue loading circle next to it like it is actually still doing something, and it flashes and spins now and then, as well as the computer sounding like its working, but I have left this on for almost 40 minutes now and it is still just a black screen. It sometimes goes to the off screen and have to move the mouse to wake it up again. Some people online suggest task manager and opening up other windows but nothing works, I can just move a cursor.

My first thought is it is doing something with updates so I figured I will let it be for a few hours while in the mean time I will post this question to see if anyone else has any ideas. The laptop had Windows 7 before and we upgraded to 10 months ago.

 

Laptop Black Screening!

Event Viewer? Do you mean Task Manager? If so nope it won't let me do anything at all, everything cuts off but there is still power to the machine. There's no cursor, before it black screens it usually just like freezes, and then the cursor will like, really really lag and warp across the screen (cause im moving it) and then it will black screen and i have to turn off the laptop.

*Cry :cry:

Edit: Nevermind, i found the Event Viewer, it shows a critical error occured but thats just where it had to forcefully restart, it doesn't really say what happened unless im looking in the wrong place ;S

 

My windows 10 laptop only shows a black screen with a cursor

I started up the computer and it shows the HP logo with a loading symbol under it. After that, it shows a completely black screen with only the cursor on it. HOW DO I FIX THIS

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