Windows 10: My laptop shuts down when opening games such as sims 4, the last of us etc.

I have tried updating my nvidia graphics card and update windows to lates version. My pc's specsrocessor 12th Gen IntelR CoreTM i5-1240P 1.70 GHz Installed RAM 16,0 GBSystemtype 64-bit operativsystem, x64-baseret processor Graphics card Geforce RTX 3050 4gb vram

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Sims 4 deleting custom content

Hello KayleeAdams,

Thank you for writing to Microsoft Community Forums.

To address your concern, kindly help us with the following questions:

1. Which version of Windows is installed on your machine?
   
2. Are you accessing the game on Xbox device or Windows PC?
   

I would suggest you to enable custom content option and see if that works. To do that,

• Go to Game options > Other >
  Enable Custom Content and Mods.
  
• If it isn’t ticked, place a tick mark and
  exit the game.
  
• Later, get back to your game and see if your custom context is present.
  

If the issue persists, I suggest you to contact The Sims 4 Official Support from the following link:

https://help.ea.com/en/the-sims/the-sims-4/

Regards,

Mala S

Microsoft Community - Moderator