Windows 10: My laptops shuts down unexpectedly

Discus and support My laptops shuts down unexpectedly in Windows 10 Support to solve the problem; hi, I have a problem with my laptop (Hp ProBook 6570b) which switches off unexpectedly. I know there is a problem going on with the battery (very low... Discussion in 'Windows 10 Support' started by fanis, Jan 14, 2021.

  1. FANIS
    fanis Win User

    My laptops shuts down unexpectedly


    hi,
    I have a problem with my laptop (Hp ProBook 6570b) which switches off unexpectedly. I know there is a problem going on with the battery (very low capacity) and I have already ordered a new one! It's battery that makes this problem? (I've checked temperature for overheating (nothing wrong).
    Thanks in advance!

    :)
     
    fanis, Jan 14, 2021
    #1
  2. XARZU
    xarzu Win User

    My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

    My new Vista computer sometimes unexpectedly shuts off. Any suggestions?
     
    xarzu, Jan 14, 2021
    #2
  3. PAULIEG
    Paulieg Win User
    My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

    OK, first complete your system specs, as it will help us diagnose your problem. Second, can you be a bit more descriptive about the "shut off"? Does it go through the windows shut down procedure, or does the power just shut off completely?
     
    Paulieg, Jan 14, 2021
    #3
  4. DAVID HAZ
    David Haz Win User

    My laptops shuts down unexpectedly

    Laptop shutting down

    Hi Belinda,

    If your laptop is shutting down unexpectedly, it could be due to hardware related issues, or that the operating system is corrupted or damaged. For us to isolate the issue, kindly respond to the questions below:

    • Have you checked if all hardware of your computer are connected properly?
    • Since you are using a laptop, is the battery seated properly? Did you try removing the battery and see if it shuts down unexpectedly?
    • Does the system shut down when you enter the BIOS settings and let it sit for a while? This is for us to see if the issue is caused by hardware or by the operating system. For information about getting to the BIOS settings, kindly refer to the manufacturer's
      website.

    We look forward to your response.
     
    David Haz, Jan 14, 2021
    #4
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My laptops shuts down unexpectedly

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