Windows 10: My Logitech wireless mouse is not working

Please help

:)

 

Logitech Wireless Mouse

Hi Ken,

Not working wireless mouse could be due to the following:

• Outdated device driver
• No device driver installed
• Faulty wireless mouse receiver

We would like to know some information to better isolate the issue:

• Have you done any changes (like updating your Windows) on your computer prior to the issue?
  
• Have you tried using using your wireless mouse on other computer and checked if the issue persists?
• Have you tried updating your wireless mouse driver?

For initial troubleshooting steps, we suggest that you follow the steps below on how to run Windows troubleshooter:

• Type troubleshoot in the search box and press Enter.
• Select Hardware and Devices, then click
  Run the troubleshooter.

If the troubleshooter didn't work, you can check this
article about updating your wireless mouse driver.

Let us know if you need further assistance.

 

Logitech wireless keyboard / mouse hangs

Problems

• Intermittent nature
  
• The mouse will often hang (won't move)
  
• The keyboard will often not type
  
• Sometimes, the keys get saved up and come out later all at once, and sometimes they never come out
  
• The mouse seems to have difficulty traveling to the top left of the screen.
  

Equipment

• Dell Precision M3800 Laptop
  
• Windows 10 Professional operating system
  
• Logitech wireless keyboard (K270)
  
• Logitech wireless mouse (M185). They came in the same box / use the same dongle.
  
• "Plugable USB 3.0" docking station that runs the DisplayLink software. It has two monitors attached to it, one by DVI and the other by HDMI. It's plugged into the laptop by USB.
  

Troubleshooting Steps Taken

• Wired keyboard and wired mouse work great.
  
• When wireless was plugged in, it was in a USB port on the laptop itself, not the docking station
  
• I rerouted the monitors to plug directly into the laptop (take this docking station out of the equation). So far the wireless keyboard/mouse are not malfunctioning. This seems to indicate that the docking station is a necessary component to reproduce the problem). But I have to give it 1-2 days to make sure because the problem is intermittent.
  

Question

What would be a good first choice for a fix I can try that won't hurt anything (update a driver...where?)?

 

Logitech mouse


I recognise I'm late to the show upgrading to '10' but my logitech M557 wireless mouse no longer works since the upgrade ... have downloaded the updated driver SetPoint 6.67.83 but no success. Mouse still not working. Any suggestions pls