Windows 10: my magic jigsaw puzzles crash

I have uninstalled and reinstalled it and try to reset it and it crashes every time. I really like this puzzle and want back to working

:)

 

Issue with Magic Jigsaw Puzzle

Hi.

I have been very happy with Magic Jigsaw Puzzles - until now. The app was downloaded through the Microsoft Store. I believe the app was recently updated as the appearance is different and it does not contain all my puzzle purchases. These were in the
app prior to the changes. I offered to send the Magic Jigsaw Puzzle folks my record of purchases. I was told that the record of purchases may only be used to restore puzzle packs if the "name" of the puzzle pack is included on the receipt. The name of
the puzzle pack is not consistently found on the receipts - rather they are listed as puzzle pack 0, 1, 2, or 3.

The Magic Jigsaw Puzzle folks told me that was not enough to restore my purchases.

I have purchased/had 36 puzzle pack and spent about $135. Any advice?

Microsoft: are you able to generate a vendor specific list of payments as well as the "name" of the puzzle pack as opposed to the generic description of puzzle pack 0,1,2,or 3?

Needless to say - I am very disappointed. When I spoke with the company I asked if they could give me a credit for my expenditure and I would repurchase the puzzle packs I had. This way they would see that the expenditures were made. The company suggested
I contact Microsoft.

Is this the place to vent my concern and ask for help solving my issue.

Thanks.

 

Magic Puzzles suspicious crash

Hi Maggie,

Microsoft never pro-actively encourages customers to contact certain numbers for assistance with "technical issues". The messages you are receiving are consistent with fraudulent activities that may harm your property.

If you are referring to Magic Jigsaw Puzzles app that was developed by
ZiMAD, we suggest you report the app immediately. To do so, follow these steps:

• Open this link.
  You may open it through Microsoft Store or through a browser.
  
  
  
• Scroll down, sign in, and report the app.

Lastly, we suggest you refrain from contacting or downloading anything related to the messages you are receiving.

 

starting magic jigsaw puzzles.

I played magic jigsaw puzzles for years. After the last update of Windows 10 it is inpossible to start magic jigsaw puzzles. I get the message in Dutch : Magic jigsaw puzzles is nu niet beschikbaar in uw account. The error code is 0x803F8001. What must I
do to play the puzzles again ?