Windows 10: My microsoft account got hacked and hacker changed all the details

Hi!My microsoft account got hacked and hacker has changed all the details please help.

:)

 

Hacked Microsoft Account

Hi

i am very concerned microsoft are not taking this seriously

my account was hacked earlier today they got in deleted all my recovery details, email, mobile number etc...

they then added their email address which i can see and 2 step security verification onto their email, i am completely locked out

i have been onto live chat and rang microsoft but seems to be hit and miss who you get.

can anyone help/advise on what to do, have the hackers email address microsoft can see multiple recovery deletions have happened

can the hackers email be traced?, please advise

 

Microsoft Account: Hacker changed security email address

Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems.

Did the hacker change any phone number added to the account?

If not or there’s no number connected then recover the account & once you have access to the account back (however temporarily) turn on 2-step authentication & add your phone number, this will lock out the hacker. Then you can await the 30 days to fully recover
the account.

I would also change the password if possible.

You’ve most likely tried these:

https://hacked.com/how-to-recover-a-hacked-micr...

https://support.microsoft.com/account-billing/h...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.

Thoroughly research any product which is mentioned here before you decide to download and install it.

 

Microsoft Account: Hacker changed security email address

Can you add a new phone & then download the authenticator app to said phone & authenticate that way?

Or add a new email as backup?

Can you change the account password?

If you follow the instructions here:

https://support.microsoft.com/en-us/account-bil... can you not add another email
account where you can receive the code?

If you can sign in to the account check the activity & when you see the hacker’s details click on ‘This wasn’t me’ to see what options you’re offered.

If the answer is no due to security settings then only Microsoft can assist you to recover the account.

The only other option is to create a new Microsoft account using a different email address & turn on 2-step authentication immediately.