Windows 10: My Microsoft Store does not launch

Hello Support Team!

I'm having trouble launching my microsoft store. it shows me the following errors:


Code: 0x80131500

CV: 43hLjaoSg0+ZlvIP


Kindly send a response. Thank you!

:)

 

Unable to launch Microsoft Store and Microsoft store apps.

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

• Are you getting any error message?
  
• Since when are you facing this issue?
  
• Are you aware of any changes made on the computer recently?
  

In the meantime, I suggest you to follow the steps from the article
Fix problems with apps from Microsoft Store to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

Microsoft Store doesn't launch to fix the issues you are facing in launching Store.

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator

 

Microsoft Store app not launching

Hello,



Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Do you get any error code when you try to open the store app?
   
3. Which build version of Windows 10 you are using currently?
   

Refer the article to check
Which Windows operating system am I running?



I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Reset Microsoft store.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type
   wsreset and hit enter.
   

The command will reset the store cache and open the app once the command is complete.



Method 2:



Create a new user account and check. Refer the article to

create a local user or administrator account in Windows 10.



Also, you can refer the article
Microsoft Store doesn't launch.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Microsoft Store not Launching

Hi,

Thank you for bringing up your query on Microsoft Community.

I realize this may be frustrating.

Now that you have me with you, let me take care of this.

This issue could have occurred due to conflict between third party software.

Let us try the following steps, and check if it helps.

Step 1: Initially, I suggest you to follow the steps provided by
Sayan_Ghosh (October 9, 2015) in the following thread that speaks about a possible
solution for the related issue:

Windows Store does not launch

Windows Store does not launch

Step 2: If the issue persist, I suggest you to refer the link below on Windows store does not open - missing PurgeCaches replied by

ReneAlex replied on October 18, 2013.

Windows store does not open - missing PurgeCaches

Step 3: You may also, provide the diagnostic information and other feedback to our Windows Store engineering team.

I suggest you to refer to the following article created by
MscottID (MSFT):

RE: Recent Store Launch Issues

RE: Recent Store Launch Issues

Hope it helps.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.