Windows 10: My monitor black screens when gaming but I still hear audio

Hello every time I open certain games my pc would black screen and this issue started 3/19/2023 so a few days back from now but when i black screen i can still hear some audio from the game and from my friends on discord for a while and so then i was forced to manually restart but it happens again and again and if it helps my system is CPU AMD ryzen 5 3600GPU GTX 1660 superRam 16 GB i forgot the brandmotherboard Gigabyte b450m my only source for the error message is in the event viewer where its thisLog Name: Security Source: Microsoft-Windows-Eventlog Date: 3/20/2023 11:

:)

 

Can’t hear audio while recording games or videos

Hi,



Thank you for writing to Microsoft Community Forums.



We will need some more information to help you with the appropriate troubleshooting steps. Please reply with the following details:

• How are you recording the games or videos?
  
• When you say, “I can't hear anything” you are unable to get the in-game audio or your voice?
  
• What is the make and model of the computer?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

If you are using Game bar to record the games or videos, I suggest you to refer the steps mentioned below:

1. Press Windows key + I to open
   Settings.
   
2. Click on Gaming.
   
3. Click on Capture on the left pane.
   
4. Clear the check box for Record gaming audio only.
   
5. Follow the same steps for Broadcasting.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

How To Change Monitor Audio To Motherboard Audio

Hi Saurav,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Do you want to use your external speakers for the audio instead of the monitor speakers?
2. Are you hearing the audio both from your external speakers and the monitor speakers?

Meanwhile, you may try the below steps to change the playback device and check if this helps.

1. Select on the Start button > Type Sound in the search box > Select
   Sound from the list of results.
2. Go to Playback tab > Select your Sound System Device that you want to hear the audio from > Then click on
   Set Default.
3. Restart the computer once and check if this helps.

We're looking forward to your response.

 

Computer with dual monitor setup showing black screen on game launch


Just purchased two Dell U2715H 27" monitors the other day and a Dell XPS8900 tower.

intel Core i7
16GB Ram
NVidia GTX 960


I am having an issue where when I launch two steam games I run into a crash. The games i'm trying to run are "Pure Pool" and "Pool Nation FX". Both games sometimes run without any issues, but occasionally when the game has ended the screen which I was gaming on will turn completely black, not even backlit, just black.

Also when I launch the games sometimes the monitor in which the game is running will be completely black, not even backlit, but i'll still be able to hear the sound.

What is really odd is that when I close the program such as the pool game, the black screen will still remain. (please note I can still use task manager on my other monitor).

Also, sometimes when I finish playing either game I won't get any black screen, but when I come to restart my computer one of my monitors will be black, not even backlit as before.

I can run DOTA 2 without any issues at all. This PC and monitors are both new purchased this week.