Windows 10: My mother allowed a caller access to her computer.

My mother got a caller pretending to be an agent from McAfee needing to update her virus software and she gave him access to her pc.


When she realized what she had done, she turned off her computer, hung up on the guy and stopped answering her phone.


My sister has already checked all of her accounts. He was transferring money out of her Paypal for a couple of days before she told us but so far, everything else was okay and passwords have all been changed.


But now, when we try to boot up her laptop, everything seems fine at first, then after about a minute, an error message pops up that says there is Windows 10 License Manager error and she needs to call 1-844-884-1830.


It says to click no to shut down or yes for more info. Either way, the whole pc just shuts down after about 30 seconds.


I've booted it in safe mode now and I've removed all her important files for her but I cannot figure out how to deal with the License Manager issue. I went into recovery and reset it reinstalling windows but that did not work.


I'm at a loss. All of my search results on the matter come back as expiration issues.

I don't even know if this is a genuine issue or a manufactured one so the scammer could then get her to pay to "fix" it.

:)

 

One computer cannot access other network computers.


So I've tried every troubleshooting step I know:

• Double checked that Net Bios was enabled
• Ran a bunch of network commands:
  • flushed DNS
  • registered dns
  • pinged and located the named computers successfully
• Reset my router to factory settings

Nothing works when I try to access via explorer. I'm still baffled by the fact that every other computer can access each other AND access this computer. It's just the outgoing connection from this machine that doesn't work.

Any thoughts?

 

Windows Firewall - how to allow access

I believe that my firewall is blocking access to Family Tree Maker / Ancestry / MacKiev SYNC - I can't see any reference to any of these names in the allowed list ....

I can't see any way of adding to the allowed list

Any suggestions ?

 

Unable to access HP Simple Pass to Sign-in to the computer on Windows 10

Hi Jerome,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing HP simple pass after upgrading to Windows 10. We will help you with this issue.

• Do let us know the make and model of your computer?
• Have you installed HP simple pass software on your computer?

Try the below steps and check if it helps.

Step 1: I suggest you to download the latest HP Simple Pass software from the manufacturer's website install it and check if it helps.

Step 2: If you have already installed the software, I suggest you to re-install it and check if the issue persists.

Follow the steps to Access Recovery Manager:

• Press Start button from the keyboard, type Recover Manager.
• Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The
  HP Recovery Manager opens.
• Click Software program re-installation, Next , select
  HP SimplePass for the listing and then follow the on-screen instructions to reinstall application
  

Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.