Windows 10: My Moto G7 won't connect for calls in YourPhone

I have a MotoG7 Android phone. I have linked it to my Windows 10 Laptop HP Z-Book via YourPhone. This has been successful insofar as Notifications work, I can send and receive SMS, and see my photos.


I now want to be able to use it to make and receive calls, but I cannot get it to connect. It stays stuck on the following screen.



Yes, my phone is nearby and Bluetooth is on. If I turn off Bluetooth, or disconnect YourPhone, the message changes immediately to "We weren't able to connect to your phone".

My laptop is listed as a paired device by my phone, and vice-versa. I use a Bluetooth keyboard and mouse, both or which are working properly.

I've tried;

• disabling and re-enabling Bluetooth
• forgetting and re-pairing my phone from my laptop, and vice versa
• uninstalling and re-installing YourPhone on both my laptop and phone
• unlinking and relinking my phone to my account
• Turning it off and then on again in other words restarting both laptop and phone
• All of the above ie starting, as far as I can tell, from a clean sheet

As I've mentioned, the rest of YourPhone works perfectly, just calls.


Can anyone help?

:)

 

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