Windows 10: My mouse keeps disconnecting and reconnecting - temporarily freezing

Hello, for starters, I have been dealing with this issue for months, so bear with me as I explain what I have already tried for troubleshooting.


I am running Windows 10 Pro on an MSI gaming computer GS65, 6 cores, GTX 1070, 32 GB DRAM, 1TB SSD and I use an external usb mouse & keyboard.


I keep getting the "chime" that the mouse has disconnected, it freezes just for a moment or two, then reconnects, and it does this every 15 seconds or so. It does this WHILE I am using it, not just when idle.


I have tried the following but no luck:


Replaced the mouse

Changed USB ports

Bought a powered Anker USB hub

Unchecked all the power management options for USB devices

Disabled selective suspend via Power Options

Uninstalled/Reinstalled/Updated HID mouse drivers it says its using most current drivers

Checked for updated drivers from Logitech and Final Mouse

Tried running scans to detect issues but none detected

Restarted PC so many times I can't count

Checked for windows updates every day

Tried to eliminate Electro Magnetic Interference although I have no idea how to do this, besides turning off lights, because I don't have external fans, but I do have the external HyperX gaming keyboard and headset, but I need those and this all worked fine for the first year I had the computer, it's not like I added a component and then this started happening


Sometime around December 2019 I got a blue screen. I was able to restart the PC and it never happened again, and I dont remember if this mouse issue started before or just after this event, but it was the same timeframe.


The only thing I can think to do is wipe my computer and start fresh. However, I bought it with Windows 10 Pro installed and I am worried I won't be able to get it back. Is it possible something is corrupted and restoring the PC would fix it? If I do that, do I need a license key or copy of windows 10 Pro? I can't find specific advice online.


Any advice/suggestions for me? I have thousands of dollar invested in this PC and I am at my wit's end.





:)

 

usb keeps disconnecting and reconnecting windows 10

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.

• 
  What is the make model of your system?
  

I suggest you to Change the USB power management settings and check.

• 
  Open Device Manager.
  
• 
  Double-click the type USB to change power management settings.
  
• 
  Right-click the specific device you want, and then click
  Properties.
  
• 
  On the Power Management tab, change the power management settings.
  

I would also suggest you to refer to the suggestion by
Ashish Sondhi from the following link and check if it helps.

USB devices keeps disconnecting/ reconnecting automatically



Also refer:

• What if a wired device isn't installed properly?

http://windows.microsoft.com/en-us/windows-8/what-device-isnt-installed-properly

(Note: steps in the above article applies to Windows 10 as well)



Let us know if you have any further query on Windows, we are glad to assist you.



Thank you.

 

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Also its a Rii mouse

 

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