Windows 10: my mouse suddenly started doing this, I've changed ports, cleaned it, help

submitted by /u/Wraithmainbtwxd
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:)

 

Wireless Mouse stops working when external HDD plugged in to USB3 port

I have a minor but annoying problem and can't find a solution....

My wireless mouse stops working when an external USB3 HDD is plugged in to USB3 port. The mouse is about 3 feet away from the receiver.

My mouse is a Logitech M310.

• I don't have the problem if a USB 2 external HDD is connected to either a USB2 or USB3 port.
• I have moved the mouse receiver to different ports on both the front and back of the computer but this doesn't change anything.
• If I move the mouse very close to the receiver (a couple of inches), it works so it seems that the wireless range is reduced when the USB3 HDD is plugged in.
• If I connect a wired mouse, it works fine.
• I have 2 USB3 ports and the problem is the same on both.
• If the USB3 HDD is connected to a USB2 port, the mouse works normally.
• I changed the battery in the mouse but this didn't help.
• the USB3 HDD is a WD Passport that is self powered through the USB port.

Any suggestions?

 

mouse is so laggy suddenly

Hi,

To better assist you, please clarify the following:

• Did you make any changes prior to this issue?
• Have you tried using a different mouse and check if it makes any difference?

Meanwhile, you can check on this
link. We suggest that you also try to follow the steps provided and update us with the result.

Regards.

 

USB ports suddenly not working...

Mouse and keyboard are suddenly on strike because suddenly my USB ports are dead. I really don't know how that happened, tried everything to get them all working again... And did I mention that the mouse pointer is gone too? Tried several keyboards and mice, to no avail...

Please do help me!!