Windows 10: My new laptop will not verify my Microsoft account saying that it does not exist but then...

Max Randel · May 26, 2023 at 1:12 PM

Wheb trying to verify my Microsoft account on my windows 11 laptop either on the accout tab or to turn of S mode the pop up will say "this account doesn't exist, make a new one?" Upon clicking the link to make a new one, the page then says after automatically inputing the same email that "this account already exists". It will then prompt me to put in my password to sign in, but upon clicking the button to sign in the next popup is blank amd black as if loading but it does not load. This was attempted multiple times and the laptop was restarted in between.

:)

Dave Gagnon · May 26, 2023 at 1:18 PM

Microsoft Says account doesn't exist

I recently purchased a new laptop. When I try to access my account from the new laptop it says "That Microsoft Account doesn't exist. Enter a different account or get a new one." I have been using this account for a few years and am now stuck. HELP

swarfega · May 26, 2023 at 1:18 PM

Unable to verify account on new laptop

A neighbour has lent me her brand new laptop because she wasn't able to log in. For some reason she didn't get the login info.

I have formatted the machine (this had two advantages: 1. Sure way to get rid of any OEM junk, 2. could set up the account how we wanted).

Unfortunately I am unable to verify the account because its keeps wanting to use a secondary email address thats not listed on the MS account page (she no longer has access to it).

How can I verify the account?

Tetsujin · May 26, 2023 at 1:18 PM

How can I un-link my current Microsoft account that is tagged to my Windows activation license and link it to a new Microsoft account?

You don't make a new account & try to move your entitlements to it, you change the email address associated with the original account.

From Microsoft Support - Change the email address or phone number for your Microsoft account

I want to use a different email address or phone number to sign in

You can use any email address or phone number you have listed as a
username to sign in to your Microsoft account. If you want to sign in
with a specific one or change the one you're signing in with, here's
how:

Sign in to Manage how you sign in to Microsoft with your Microsoft account. If you’re having issues signing in to your
Microsoft account, go to Microsoft account help.

Note You may be prompted to enter your Microsoft account password, or
to enter a code sent to the email address or phone number listed in
your account's security information. By providing this info to us, we
know the request is coming from you.

If you want to use an existing email address or phone number, go to step 6. If you're adding a new email address or phone number, go to
step 3.

If you selected Add a phone number, go to step 5. If you selected Add email, choose whether to add:
a. A new email address. Select Create a new email address and add it as an alias, and then follow the instructions.

b. A non-Microsoft email address (such as an @gmail.com or @yahoo.com email address). Select Add an existing email address as a Microsoft
account alias, and then select Add alias.

After you've added the email address, you'll be asked to verify that you're the account owner:

a. Select Verify next to the new alias. A message is sent to the account for verification.

b. After you receive the message, select the included link to confirm that you own the account.

If you selected Add a phone number, follow these steps:

a. Select your country from the list.

b. Enter the phone number you
want to use, and then select Next.

c. When you add a new phone
number, we'll send a text message to that number to verify it. Enter
the code in the text message, and then select Next.

Under Sign-in preferences, select Change sign-in preferences.

Either select the check boxes next to the aliases that you want to use to sign in or clear the check boxes for the aliases that you don’t
want to use to sign in, and then select Save.

Click to expand...

Windows 10: My new laptop will not verify my Microsoft account saying that it does not exist but then...

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